My profile
View your account information, workspace, and user ID; change your own password.
My profile is the page that shows the account information of the user logged into the console and where you change your password. You can see which workspace and role you are working in, and copy your user ID needed when opening a support request. Information such as name, email, and store are view-only here; your manager changes these.
Accessing the screen
Follow the menu path Settings & Authorization › My profile. No additional permission is required for this page; anyone who can log into the console can open their own profile.
Sections of the screen
The page title is My profile, with the subtitle "Information of the logged-in user." From top to bottom, the following are visible:
- Identity card — Your profile picture (initials), name, email address, and role badge. If your account is marked as a manager, the Manager badge also appears.
- Identity — Basic information about your session.
- My details — Personal information in your user record (read-only).
- Change password — The form where you change your password.
On wide screens, Identity is on the left, and My details and Change password are on the right; on narrow screens, all are stacked vertically.
Identity
| Field | Meaning |
|---|---|
| Workspace | The name and code of the workspace you are currently working in (in the format "Name · code"). When you switch to another workspace using Switch workspace from the workspace button in the top bar, this value changes accordingly. |
| Roles | The role in your identity record. Although the heading is plural, only one role is shown; if you have multiple roles, only the first is displayed. Your console roles (which screens you see) are not listed here. |
| Time zone | The time zone assigned to your account. If not assigned, "—" is shown. |
| User ID | The technical ID of your account. This value may be requested when opening a support request; you can select and copy it. |
Fields without a value show "—".
My details
This section shows the information in your user record. As stated in the description, "Your record in the identity service. Your manager changes your information." Only fields with data are listed; for example, if you are not linked to a store, the Store code row does not appear.
| Field | Meaning |
|---|---|
| Name | Your name and surname in the record. |
| Your email address in the record. | |
| User | The name you use to log in. Shown only if different from your email address. |
| Phone | Your phone number in the record. |
| Employee no. | Your personnel registration number. |
| Store code | The store you are linked to. Store-restricted screens show only data for this store. |
| Cargo label format | The printer format for your cargo labels (HTML or ZPL). |
If any of this information is incorrect, ask a manager with user management permission to correct it on the Users screen.
Change password
You change your own password using this form. The change does not log you out of the current session; it takes effect on your next login.
| Field | Required | Description / rule |
|---|---|---|
| Current password | Yes | The password you are currently using. If entered incorrectly, the change will not be made. |
| New password | Yes | At least 6 characters; must include uppercase and lowercase letters, digits, and punctuation. |
| New password (again) | Yes | Must be the same as the new password. If different, a "Passwords do not match." warning appears below the field. |
Changing your password
- Enter your current password in the Current password field.
- Enter your new password in the New password field.
- Enter the same new password again in the New password (again) field.
- Press the Change password button at the bottom of the form (pressing Enter while in a password field also works).
The Change password button remains inactive until all three fields are filled and the two new passwords match.
If successful, a notification "Your password has been changed. Use the new password on your next login." appears and the form is cleared. If the current password is incorrect or the new password does not meet the rules, a red notification titled "Something went wrong" appears; the reason for rejection is shown in technical detail below the notification. Password rules are not checked while typing: you only receive a warning after pressing the button for a password that does not comply. In case of error, the form is not cleared; correct the fields as needed and try again.
Two-factor authentication settings are not changed from the console; a note below the form reminds you of this.
Common situations
- I cannot change my name, email, or store. These fields are read-only on this page. Your manager can open your user page on the Users screen and correct them.
- I see the warning "Your identity record could not be read; information update is currently unavailable." Your user record is temporarily inaccessible; the My details section remains empty. Refresh the page after some time; if the issue persists, report it to your system administrator.
- The page does not open and shows a "Something went wrong" message. Your session information could not be retrieved. Press the Retry button; if the problem continues, contact your manager with the text in the Technical detail section.
- I changed my password but I am still working with the old session. This is expected behavior. The new password is requested on your next login.
- I forgot my password. You cannot change your password here without knowing the current one. A manager with user management permission can open your user page on the Users screen and generate a new password for you using Reset password. After logging in with the provided password, set your own password on this page.
- My role looks correct but I cannot see a screen in the menu. The Roles row shows the role in your identity record; which screens you see in the console is determined separately by assigned console roles. Ask your manager to check your console roles on the Users screen.