Announcements
Filtering and reading announcements sent by the operator to sellers by category, read state, and date.
The Announcements screen is where you read announcements sent by the operator to sellers. Informational messages and alerts from the operator to sellers are communicated through these announcements. Only the operator publishes announcements; as a seller, you list, filter, and read announcements on this screen.
Accessing the screen
Select Vendor Panel › Support › Announcements from the left menu.
You can also come from the Vendor Panel Overview page:
- The Unread announcements line in the To do card opens the screen showing only unread announcements.
- The All announcements link in the Announcements card opens the screen without filters.
If you do not see it in the menu, your account does not have permission for this screen.
Screen sections
- Title: Announcements with the description Announcements from the operator to sellers. below it.
- Unread info: If there are unread announcements, a blue N unread badge appears above the filter card with a Unread only button next to it. This count is independent of filters; it counts all unread announcements.
- Filter card: Fields for Category, Read state, and Date range with Clear and Filter buttons.
- List toolbar: Per page selection, Filter result: N records text, refresh icon, and Columns menu.
- List: Announcements with pagination below.
Filtering and searching
Filters are applied by pressing the Filter button (or Enter key while in a field). If there are unapplied changes, the Filter button is highlighted. Clear empties all filters and reloads the list.
| Field | Purpose | Tip |
|---|---|---|
| Category | Filters announcements by category. | Options: General, Information, Alerts. When empty, All is shown and all categories are included. |
| Read state | Shows read or unread announcements. | Options: Read, Unread. When empty, All is shown. |
| Date range | Filters by the announcement's publish date. | Start and end dates are inclusive; dates are calculated in Turkey time. You can fill only one of them. |
The Unread only button applies immediately; it sets Read state to Unread and resets the list to the first page. This button is hidden if the list is already filtered to unread.
List
Announcements are sorted first by unread status, then by publish date descending. Sorting cannot be changed.
| Column | Meaning |
|---|---|
| Title | Category icon, announcement title, and the first line of the description below. Unread announcements have the title in bold with a blue dot at the start. This column cannot be hidden. |
| Category | Category badge. |
| Publish date | Announcement publish date and time. |
| Read state | Gray Read or blue Unread badge. |
The Per page selection offers 25, 50, and 100 options; default is 25. You can hide unwanted columns from the Columns menu.
Actions
Reading an announcement
- Click the row or the eye icon (Open announcement) at the end of the row.
- The popup shows the announcement's title, category, publish date and time, and full text. A brief loading indicator appears while the text loads.
- After reading, click the Close button.
Opening an unread announcement marks it as read; the list, unread count, and the Unread announcements count on the Overview page update accordingly.
Read state is not stored per person or company but on the announcement itself. If another user (including users from other seller companies) opens the announcement, it may show as Read in your list. Check the list regularly to avoid missing important announcements.
If the operator edits an announcement, it becomes Unread again.
Statuses
| Status (text on screen) | Meaning | Next step |
|---|---|---|
| Alerts (red badge, alert icon) | An announcement requiring your attention that may affect your work. | Read it first and take necessary action. |
| Information (blue badge, info icon) | Informational announcement. | Read it. |
| General (gray badge, megaphone icon) | General announcement. | Read it. |
| Unread | Announcement not yet opened. | Open and read the announcement. |
| Read | Announcement opened. | No action needed. |
Common situations
- The list is empty, showing "No announcements". As the on-screen tip says (Clear the filters and try again.), no announcements match the selected filters. Click the Clear button.
- A yellow note above the list starts with "Announcements listed from backup source". Announcements are temporarily listed from a backup source. In this case, the unread count is not shown, only the text from the list is shown in the announcement popup with the note No id available, showing the text from the list. below; opening the announcement does not mark it as read. Refresh the page after some time.
- The announcement popup shows "Something went wrong". The announcement details could not be retrieved. Click the Retry button.
- Instead of the list, a "Something went wrong" box appears. Announcements could not be retrieved. Click Retry; if the problem persists, report it to the operator.
- An unread announcement shows as "Read". Since read state is shared, another user may have opened it. You can still open and read the announcement.
- I want to reply to announcements. Replies cannot be made from this screen. Submit your question by opening a request from the Support requests screen.