Vendor detail

Viewing and editing the vendor's summary information, users, locations, cargo agreements, contacts, and settings.

The vendor detail page is where you see and manage the entire record of a single vendor. The vendor's summary information, users who log into the panel, warehouse and shipping addresses (locations), cargo agreements, contacts, and company settings are in separate tabs. You use this page when preparing a new vendor for the marketplace or updating an existing vendor's information.

Accessing the screen

  1. Select Vendor management › Vendors in the left menu.
  2. Click the vendor's name in the Company column in the list.

This page also opens automatically when you save a new vendor with the New vendor form. See the Vendors document for the list and new vendor form.

If you do not see it in the menu, your account does not have permission for this screen. The add, edit, and delete buttons in the Users, Locations, and Communication tabs only appear for accounts authorized to modify the vendor record. The form in the Settings tab is open to everyone; however, if you lack permission, pressing Save will reject the record.

Screen sections

  • Back button — Top left Back to vendors; returns to the previous page in the browser.
  • Title — Vendor's company name (or vendor code if no name); below it the vendor code and segment. On the right, the vendor's approval status badge: green Approved or gray Unconfirmed.
  • Tabs — Summary, Users, Locations, Cargo agreements, Communication, and Settings. The number of records is shown next to tabs except Summary and Settings.

When the page opens, data for all tabs is fetched together; switching tabs does not cause additional waiting. Only the Settings tab loads the Business model and Dropshipment type options when first opened.

Summary

The vendor's basic information is shown read-only. Empty fields appear as —.

Field Meaning
Company Company name.
Vendor code Code identifying the vendor.
Segment Segment assigned to the vendor.
Performance score Vendor's performance score.
Business model Vendor's business model.
Dropshipment type Vendor's dropshipment type.
Email / Phone Company's contact information.
Tax number / Tax office Company's tax information.
Auto-approve products Whether automatic approval is enabled for the vendor's products (Yes / No).
Created at Date and time the vendor record was created.

Use the Settings tab to change this information.

Users

Users who log into the vendor panel are listed. API users opened by the vendor for integration do not appear in this tab; the vendor manages them in their own panel's Integration screen.

Column Meaning
Name User's full name.
Email User's email address.
User Name used to log into the panel.
Phone User's phone number.
Role User's role in the vendor panel.

Adding an admin user

Used to open an admin account that can access the panel for the vendor. The added user is opened as the vendor's admin and manages the vendor's other users.

  1. Click the Add admin user button. The Add vendor admin window opens.
  2. Fill in the fields. All fields are required.
  3. Click the Save button.
Field Required Description / rule
First name Yes Maximum 100 characters.
Last name Yes Maximum 100 characters.
Email Yes Must be a valid email format; maximum 200 characters.
Phone Yes Maximum 30 characters.
User Yes Name used to log into the panel; maximum 100 characters.
Password Yes Minimum 6, maximum 200 characters.

Possible warnings in the window: Required field., Enter a valid email., Password must be at least 6 characters. If any of these appear, the record is not submitted.

If successful, the window closes, a Saved notification appears, and the list refreshes. If rejected, the message appears under the relevant field or in a red box at the bottom of the window; the window remains open for correction and resubmission. Close closes the window without saving.

Existing users cannot be edited from this tab; only new users can be added or users deleted.

Deleting a user

  1. Click the trash bin (Delete) icon on the user's row.
  2. The Delete this user? window warns that the user will be deleted from the system and can no longer log in. Click Delete.

If successful, a Deleted notification appears and the list refreshes. There is no undo for deletion here; you must add the user again for the same person. If deletion is rejected, the reason appears in a red box in the window.

Locations

The vendor's warehouse, shipping, and return addresses are listed. Cargo agreements are also defined through locations.

Column Meaning
Location Location name; Default appears under the default location.
Address type Type of the location's address.
City / District Location's district and city.
Address Full address.
Phone Location's phone number.

Adding and editing locations

  1. Click Add location for a new location, or the pencil (Edit) icon on a row for an existing location. The Add location or Edit location window opens.
  2. Fill in the address information.
  3. If needed, add cargo from the Contracted carriers section (below).
  4. Click Save.
Field Required Description / rule
Location name Yes Maximum 200 characters.
Location code Yes Maximum 100 characters.
Address type Yes Selected from list.
Phone Yes Maximum 30 characters.
City Yes Cities of Turkey are listed. Changing city clears district and neighbourhood selections.
District Yes Not available before city is selected. Changing district clears neighbourhood selection.
Neighbourhood Yes Not available before district is selected.
Postal code Yes Maximum 20 characters.
Address Yes Full address; maximum 500 characters.
Default location No If checked, the location becomes the vendor's default and appears as Default in the list.

Empty required fields show Required field. below and the record is not submitted. If successful, the window closes, a Saved notification appears, and the tab refreshes. If rejected, the message appears under the relevant field or in a red box at the bottom.

Contracted carriers

Here you specify which cargo companies and agreement types are used for shipments from the location.

  1. Select the company from the Carrier list.
  2. Select the type from the Agreement type list. This list does not open until a carrier is selected; some agreement types are listed only for carriers that support them. Changing the carrier clears the agreement type selection.
  3. Click Add carrier (inactive until both selections are made). The row is added to the list below with the carrier name and agreement type.

If you add the same carrier and agreement type twice, a This carrier and agreement type are already added. warning appears. You can remove added rows with the trash bin icon. If no carriers exist yet, No carrier added. is shown.

Cargo rows are saved together with the location when you press Save. When editing an existing location, the window first loads the location's saved carriers; the form does not open until loading completes.

In the edit window, the cargo list is written as the complete set of the location's carriers at the moment you save. Removing a cargo agreement from the list also removes it from the location.

If saved carriers cannot be loaded, the window opens with an error message and saving is not possible; refresh the page and try again. If options cannot be loaded, Options could not be loaded; carriers and address types cannot be selected. appears at the bottom; close and reopen the window.

Deleting a location

  1. Click the trash bin (Delete) icon on the row.
  2. In the Delete this location? window, click Delete.

The location and its cargo agreements are deleted together; a Deleted notification appears. There is no undo for deletion here.

Cargo agreements

The vendor's cargo agreements appear in a read-only list.

Column Meaning
Carrier code Cargo company's code.
Carrier Cargo company's name.
Agreement type Type of agreement.

Cargo cannot be added or deleted from this tab. To make changes, edit the relevant location in the Locations tab; a reminder appears above the tab for authorized accounts: Cargo agreements are managed through locations: Edit a location in the Locations tab.

Communication

Contacts at the vendor company for accounting, operations, sales, etc. are listed. This list is separate from panel users; adding a person here does not create a panel login.

Column Meaning
Name Person's full name.
Contact type The subject the person is responsible for.
Email Person's email address.
Phone Country code and phone number.
Description Free note.

Adding and editing contacts

  1. Click Add contact for a new person, or the pencil (Edit) icon on a row for an existing contact. The Add contact or Edit contact window opens.
  2. Fill in the fields and click Save.
Field Required Description / rule
Contact type Yes Free text; For example Accounting, Operations, Sales. Maximum 100 characters.
First name Yes Maximum 100 characters.
Last name Yes Maximum 100 characters.
Email Yes Must be a valid email format; maximum 200 characters.
Country code No Phone country code; maximum 10 characters.
Phone Yes Maximum 30 characters.
Description No Maximum 1000 characters.

Missing required fields show Required field., invalid email shows Enter a valid email. and the record is not submitted. On success, the window closes and a Saved notification appears.

To delete a contact, click the trash bin (Delete) icon on the row and confirm Delete this contact? by clicking Delete. The contact is removed from the list and a Deleted notification appears.

Settings

This form is where you edit the vendor's company and payment information. Fields and rules are the same as the new vendor form; see the "Form fields" section in the Vendors document for details. Differences in editing:

  • Company name is read-only; below the field it says The company name cannot be changed after the record is created.
  • In old records, Vendor code, National id, IBAN, Tax number, Business model, or Dropshipment type may not comply with current rules or may be empty. Errors appear below the field; however, if you do not touch that field, you can save other fields. Changing the field requires the new value to comply with rules.
  • The Vendor approved checkbox changes the vendor's approval status; the Approved / Unconfirmed badge in the header updates accordingly after saving. No additional confirmation is asked when checking the box.

Pressing Save shows a Vendor saved notification on success and refreshes the page information. If rejected, a Something went wrong notification appears along with error messages under the validated fields if applicable. Cancel returns to the previous page without saving.

If options cannot be loaded, Something went wrong appears instead of the form; press Retry.

Common situations

  • The page shows "Something went wrong" instead of content. The vendor record was not saved. Press Retry; if it persists, report to your system administrator with the Technical detail text.
  • A tab is empty but I know the vendor has records. Tab data is fetched separately; if one fails, the record still opens but that tab appears empty. Refresh the page and check again.
  • I do not see add, edit, or delete buttons. Your account lacks permission to modify the vendor record. For the same reason, Save is rejected in the Settings tab.
  • I want to add a cargo agreement but there is no button in the Cargo agreements tab. Cargo agreements are managed through locations. Edit a location in the Locations tab and use the Contracted carriers section.
  • District or Neighbourhood cannot be selected. Select City first, then District; lower lists do not open before upper selections.
  • I need to change a user's email. Users cannot be edited on this page. You can delete the user and add them again with correct information; the vendor's admin can also manage their own users.

Related screens