Payment & Checkout Engine product overview page immediately shows the pending work on the payment side: pending and failed refunds in the last 30 days. When you click a counter card, the related records open in the Refund payments screen with the filter ready. At the bottom of the page, there is an introduction section explaining the product's scope. The page is prepared for operations and finance teams tracking the monetary side of customer returns.
Accessing the screen
- Click Payment & Checkout Engine › Overview from the left menu. This item appears dimmed in the menu and shows Soon on hover; still, the page opens when clicked.
- Click the Payment & Checkout Engine product name at the top of the product menu.
- Click the Payment & Checkout Engine product name on the homepage or product launcher.
- If you do not see the product in the menu, your account does not have permission for this product.
Screen sections
The page title is Payment & Checkout Engine, with the subtitle Payment transactions, refunds and providers. Below the title, from top to bottom, the following sections are present:
- Counter cards: two counters of the refund work queue.
- Product introduction: a section explaining what the product does and its capability scope.
Counter cards
| Card | What it counts | Opens when clicked |
|---|---|---|
| Waiting refund lines | Refund records created in the last 30 days with status Waiting | Refund payments screen, filtered for last 30 days and only Waiting status |
| Failed refund lines | Refund records created in the last 30 days with status Bug | Refund payments screen, filtered for last 30 days and only Bug status |
Below both cards is the explanation Last 30 days · per order line. This phrase means two things:
- Period: The count covers refund records created in the 30-day period counting back from today. The list opened by clicking the card also uses the same date range. Therefore, the number on the card matches the Filter result count at the top of the list (if no new records have been created in between).
- Unit: The number counts order lines, not refunds. A single refund covering multiple order lines counts separately for each line. In the list, lines of the same refund are merged into one row, so you may see fewer rows in the list than the number on the card.
The Failed refund lines card is highlighted in an alert color if the count is greater than zero. A refund with an error means the customer's money has not yet been returned; address this card first.
Numbers are fetched when the page opens; the page does not update automatically while open. To see the current count, re-enter the page after some time.
Product introduction
The section below the cards describes the product itself, not your data. From top to bottom, it includes:
- Entry ribbon: the product promise (Ensuring smooth and secure transactions), a brief description, and a highlighted impact metric.
- Capability map: areas covered by the product (Provider network, Intelligent routing, Security and fraud, Consistency and reporting, Payment models, Platform) and capabilities in each area.
- Why different?: summary of features that distinguish the product.
- Capabilities, detailed: one-sentence explanations of each capability, grouped by topic.
- Source: link to the commercelab.com.tr page where the introduction content is taken from. The link opens in a new tab.
Not every capability described in the introduction corresponds to a screen in the console; this section presents the entire product scope.
Common situations
- Counter cards do not appear at all. Cards are shown only to accounts with permission to view refund payments. If you lack permission, only the product introduction is visible on the page.
- The card shows "—" and "Counter not retrieved" instead of a number. The count could not be retrieved at that moment. The rest of the page works; try re-entering the page after some time. You can still open the list by clicking the card.
- The number on the card is higher than the number of rows I see in the list. The card counts order lines; the list merges lines of the same refund into one row. The Filter result count at the top of the list uses the same unit as the card.
- Pending records older than 30 days are not counted. Counters cover only the last 30 days. To see older records, extend the date range backward in the Refund payments screen; a maximum of 30 days can be queried at once.
- The Operations or Providers item in the menu opens a blank page. These screens have not yet been moved to the console; when opened, a waiting page appears with the message These product screens will be moved after the first phase. The left menu shows planned screens.