Help center
The Help center is the place where all articles explaining how to use the console screens are collected. You can browse articles by product, search for a topic, and jump to the described screen with a single click from the article you are reading. To read the help for a specific screen without leaving that screen, you can use the help drawer; if the answer to your question is not in the articles, you can use the CLAI assistant.
Accessing the screen
The Help center is not a product and has no left menu. It can be opened by the following ways:
- Press the question mark on the top bar (Help for this screen) on any screen or press the
?key; then click the Help center button at the bottom of the opened drawer. - To open the article you are reading in the drawer in full page, press the Open in help center button.
- In quick search (
⌘K/Ctrl+K), type at least two characters; click on an article in the Help group or the Search “…” in help center line at the end of the group.
Sections of the screen
The main page of the Help center consists of three sections:
- Title: Help center and below it the description Articles on how to use the console screens.
- Search box: Contains the placeholder text Search help — e.g. cancel an order, returns, stock transfer. When the page opens, the cursor is directly in this box.
- Article list: When the search box is empty, articles are shown grouped by products in cards; when you search, they appear as search results.
Users with permission to write help see the Manage articles button to the right of the title and the Edit button on the article page; these buttons lead to the article editing screens.
Filtering and searching
| Field | Purpose | Tip |
|---|---|---|
| Search help box | Searches inside articles; shows matches with the relevant section of the article. | Type at least two characters. Results appear automatically shortly after you stop typing; no need to press a button. |
| Product buttons | In browse view, shows only articles of the selected product. | All returns all products. The number next to each button is the count of articles for that product. Visible if there is more than one product group. |
Your search and selected product are written to the address bar. When you share the link, the other party sees the same search or product filter. Search and product selection are not added as separate steps in browser history; the back button takes you to the page before the Help center.
Browse view
When the search box is empty (or has one character), articles are grouped by products. Groups follow the order of products in the starter. Each group card shows the product name and the number of … articles, below that the article titles and short summaries. Articles are alphabetically sorted by title. An article relevant to multiple products appears separately in each product’s group. General articles not linked to any screen are in the last General group. If the selected product in the address no longer has articles, the filter automatically resets to All.
Search results
When you search, up to 20 results are listed under the heading Results for “…”. If different sections of the same article match, the article appears multiple times with the relevant section each time. Each result shows:
- Article title and related product badges (up to two),
- Title of the matched section (if matched inside a section),
- A short text snippet containing the searched word.
Clicking a result opens the article. Previous search results remain on screen until new results arrive. If no results, it shows No results and Try different words or ask your question to the CLAI assistant.
Article page
When you open an article, the page contains:
| Section | Description |
|---|---|
| Location line | Help center › product name. Clicking the product name filters the Help center to that product’s articles. For general articles not linked to any screen, only Help center is shown. |
| Title and summary | Article name and one-sentence summary. |
| Date and language info | Updated: … shows the last modification date of the article, Screen verified: … shows the last date the text was compared with the current screen. In English interface, the label Machine-translated from Turkish or if no translation exists, No English version yet — showing the Turkish original appears. |
| Article text | Step-by-step instructions, tables, and tips. Links in the text open the related screen or another article. |
| On this page | Table of contents on the right side on wide screens. Clicking a heading scrolls the article to that section. Hidden if fewer than two section headings exist. |
| Related screens | Screens described by the article. Clicking a card opens the screen. Pages tied to a specific record like order details cannot be opened directly; these cards note <Product> · detail screen (…), and you reach that page by clicking a record in the related list screen. |
Actions
Searching for a topic
- In the Help center, type the topic you want to search in the Search help box; for example "cancel order", "return", or "stock transfer".
- Results are listed shortly after you stop typing. Select the correct article by looking at the matched section title and text snippet.
- Open the article and jump to the relevant section from the On this page list on the right.
Browsing all articles of a product
- Leave the search box empty.
- Click one of the product buttons at the top. Only that product’s article cards remain.
- To return to all products, press the All button.
Jumping from article to screen
Click a card in the Related screens section below the article. After the screen opens, you can read the same article side-by-side in the help drawer (?) and follow the steps.
Common situations
- "Help service is not configured in this environment" warning appears. Articles cannot be shown in your current environment. You can ask your questions to the CLAI assistant.
- "Article not found" is displayed. The article may have been removed or its address changed. Use the Back to help center button to return to the main page and search by title.
- "Help articles could not be loaded", "Search failed", or "Article could not be loaded" is displayed. The connection may be lost. Press the Retry button.
- "No help articles yet" is displayed. No articles have been published yet; articles will be listed by product as they are published.
- No results when typing a single letter. Search starts with at least two characters. Type a more distinctive word.
- Article appears in Turkish in English interface. The article has no translation yet; the label No English version yet — showing the Turkish original indicates this.
Related screens
Video tutorials
- Finding what you need in the console: Find screens and help documents with the top search, open the screen’s help panel, ask the AI assistant questions, and add frequently used screens to favorites; step-by-step instructions and video.