My orders

Filtering seller packages, starting processing, entering shipping info, printing labels, cancellation, return requests, updating status via Excel, and package page.

The My orders screen is where the orders placed by customers for your products are tracked package by package. As a seller, you start processing the incoming package, enter shipping information, print the label, and if necessary, cancel or create a return request. Only packages belonging to your own store are visible in the list. The detailed page of each package is also explained in this document.

Accessing the screen

Open the Vendor Panel › Orders › My orders menu. You can also come from these paths:

• The My orders button, All orders link, or Pending orders and Due to ship today rows in the To do list on the Overview page.
• Clicking an order in the Recent orders list on the overview page. In this case, the list opens filtered by that order number.
• Clicking the order number on the Cancel requests screen.

If you do not see it in the menu, your account does not have permission for this screen.

Screen sections

1. Title: My orders and below "Your sales packages: start processing, ship, print labels."
2. Status tabs: All and one tab for each package status with a counter; the number of packages is shown on the tabs.
3. Filter area: Order number and selected detailed filters; Clear, Detailed filters, and Filter buttons.
4. List toolbar: Per page, result count ("Filter result: 128 records"), Update from Excel, Export (download icon), sorting, refresh, and Columns buttons.
5. List: Each row is a package. Pagination is at the bottom.

Status tabs

Clicking a tab immediately filters the list by packages in that status; you do not need to press Filter. The All tab removes the status filter.

The numbers on the tabs are for packages from the last 30 days and are not affected by filters. It is normal to see 12 on the tab but only 3 packages in the list because the list is also filtered by date, customer, etc.

If counters cannot be retrieved, the tab row does not appear at all. In this case, you can filter by Status.

Filtering and searching

The Order number field is always visible. You open and close other fields with the Detailed filters button. Initially, Date range, Customer first name, and Barcode are open. Your selected fields are remembered in your browser. Closing a field clears its value.

Filters are applied when you press Filter (or press Enter while in a field). If there are changed but unapplied filters, the Filter button is highlighted. Clear clears all filter values and refreshes the list.

The Status list includes: Created, Picked, Packed, Ready to ship, Processing, In warehouse, Invoiced, Shipped, Mixed, Pending, Delivered, Cancelled, Undelivered, Undelivered and returned.

List

25, 50, or 100 packages are shown per page; changing page size applies immediately. For sorting, select Order date, Due, or Order no from the toolbar list; the arrow button next to it changes direction (ascending/descending). Sorting changes apply when you press Filter.

You can hide or show columns with the Columns button; your selection is saved in your browser. The refresh icon refreshes the list without changing filters.

Two buttons are on the right of each row:

• Eye icon (Detail): opens the package page.
• Three dots (Actions): menu of actions available for the package. If you do not have permission to act on the order, this menu is not visible.

Actions

Only actions appropriate to the package status are listed in the Actions menu:

Common behavior in all action windows:

• If successful, a green notification appears, the window closes; the list, tab counters, and package page (if open) refresh.
• If rejected (e.g. package changed status meanwhile), the window stays open; the reason is shown in a red box inside the window. You can correct your selections and try again or exit with Cancel.
• While processing, the send button shows Saving… and is disabled.
• Cancel closes the window without saving.

Start processing

Used to indicate you started preparing a newly arrived (Created status) package.

1. Select Start processing from the three-dot menu on the row.
2. The window shows all items with full quantities checked. Uncheck items you cannot supply or reduce the quantity in the box. Quantity can be between 1 and the ordered quantity.
3. Press Start processing.

If partial quantities or missing items are selected, a note appears: "Partial quantity selected: the package will be split; remaining quantity waits in a separate package." If there is an open cancel request on the package, a yellow warning appears at the top; you may need to decide on the request first on the Cancel requests screen. If no items are selected, the button is disabled. On success, a Package moved to processing notification appears.

Enter tracking info

Used to save tracking info after shipping the package.

1. Select Enter tracking info from the menu.
2. Choose the company from the Carrier list. The package's current company is preselected; the list only contains companies suitable for this package.
3. Fill in the Tracking number field (required). If tracking info was previously entered, the number and link fields are prefilled; edit and save to change.
4. Enter the carrier's tracking page URL in Tracking link (required). The address must start with http:// or https://; otherwise, a warning appears below and you cannot save.
5. Press Save.

Saving moves the package to Shipped status and sends tracking info to the customer. Check info before saving.

On success, a Tracking info saved notification appears. If no suitable carrier is available, the list shows No carrier available for this package.

Change carrier

Used to change the carrier for a package not yet processed.

1. Select Change carrier from the menu.
2. The current company is shown at the top. Select a new company from the Carrier list; the current company is not in the list.
3. Press Save.

You cannot save without selecting a company. On success, a Carrier changed notification appears.

Mark as delivered

Used to notify that the package has reached the customer. This action only appears if your seller account has delivery update permission.

1. From the menu of a package in Shipped status, select Mark as delivered.
2. A confirmation "Mark this package as delivered?" appears. Press Delivered.

On success, a Package marked as delivered notification appears.

Create return request

Used to create a return request for products the customer wants to return.

1. Select Create return request from the menu.
2. The window lists each unit of products not returned or cancelled separately: e.g., 2 units of the same product appear as two rows. Check the units to be returned.
3. For each selected unit, choose a return reason from the dropdown.
4. Press Create return request.

At least one unit must be selected and a reason specified for each; otherwise, the button is disabled. On success, a Return request created notification appears. Track the created return package on the Return packages screen.

Cancel

Used to remove products you cannot supply from the order.

1. Select the red Cancel from the menu.
2. No items are checked initially. Check the items to cancel and reduce quantity if needed.
3. Select a cancellation reason from the Reason list (required).
4. Optionally enter a note in Description (optional).
5. Press the red Cancel button.

Cancellation is notified to the customer. You cannot submit without selecting items and reason.

If no reasons are defined, a No reasons defined warning appears and cancellation cannot be submitted; contact the administrator. On success, a Selected items were cancelled notification appears.

Print labels

There are three print options in the menu:

• Print A4 label: shipping label printed on A4 paper.
• A4 label (with products): same label showing package contents.
• Print shipping sticker: shipping label sticker image for the package.

When selected, Loading appears while the label is prepared, then the document preview opens in a window. Use the Print button to open the browser print dialog; Close closes the window. If the label cannot be generated, a red box with the reason appears (e.g., "Package not found or not yours.").

Notes

Used to keep internal notes about the package.

1. Select Notes from the menu.
2. Existing notes are listed with title, text, author, and date. If none, No notes yet appears.
3. For a new note, fill Title and Note (both required) and press Add note.

When saved, a Note saved notification appears and fields clear. Notes also appear on the package page's Notes tab.

Update statuses from Excel

Used to update the status, carrier, and tracking info of many packages at once with a single file. The button only appears if you have permission to act on orders.

1. Press Update from Excel on the toolbar. The Update statuses from Excel window opens.
2. Download the blank template with Download template.
3. Fill the template. For carrier, write the short code from the CargoList sheet into the Cargo column.
4. Drag and drop the file into the window or click to select. Only .xlsx and .xls files up to 10 MB are accepted.
5. Press Send.

The file is queued and not processed immediately; a green box shows "File queued (N rows). Results will appear below when processed." The Recent import results section refreshes every few seconds while open, showing Waiting for result…. Waiting ends when a new result arrives or after three minutes. Each result shows:

• A Completed (green) or Bug (red) badge, file name, and date. If no packages were updated, the badge is Bug.
• Summary of the result.
• If there are row details, a note like "3 packages could not be updated" and a Pack / Result table. The table lists all packages in the file: successful ones show Successful or system message; failed ones show the reason.

To see results later, reopen the window and press Refresh. Only the last 5 notifications are shown; older imports are removed. If no results yet, No import results yet. appears. The window cannot be closed while sending.

Only file format and size are checked: wrong type shows "Only .xlsx and .xls files are accepted.", large files show "File exceeds 10 MB limit."

There is no confirmation step: pressing Send queues all rows for processing. Check package numbers and statuses before sending.

Export

The Export download icon on the toolbar immediately downloads a CSV file of packages matching your applied filters and selected status tab. The file includes columns for order number, package, order date, due date, status, customer, products, quantity, total, carrier, and tracking number. Up to 1,000 packages are exported; if exceeded, a warning "First 1000 packages exported; narrow filters for more." appears.

Statuses

The list and status history may also show Cancel pending, Fraud review, Received by store, Returned, Return requested, and Return denied statuses. Packages in these statuses only have label printing and Notes in the Actions menu.

If the screen receives an unknown status code, it shows it as a gray badge with the code.

Detail / edit page

Open the package page by clicking the order number or eye icon in the list. The page URL is shareable. You can only open your own packages.

Title and buttons

• The title shows "Order …", below it the package number, order date, and customer name. Back to orders returns to the previous page.
• On the right are the package status badge and action buttons appropriate for the status. Start processing and Enter tracking info appear as direct buttons; other actions (change carrier, delivery, return request, cancel, labels) are in the three-dot menu. Actions open the same windows as in the list menu.

Summary cards

Tabs

Open tab is saved in the page URL.

• Items: Each item appears in a separate card with image, product name, price (with crossed-out list price if any), quantity, stock code, barcode, color, and size. Below, each unit is listed by number and status badge: Live, Cancelled, Refunded, Cancel requested, Return requested. Returned units show "Return reason: …", rejected requests show red "Reject: …". Files attached to units appear as links opening in a new tab.
• Addresses: Cards for Shipping address and Billing address. Filled fields are shown: Name, Company, Address, District / City, Postal code, Phone, Tax office, Tax number; shipping card also shows Email. If no address, shows No address.
• Shipping & history: The Carrier card shows company, tracking number (clickable if linked), and Cargo key. The Status history card lists package statuses with dates, newest first. If none, shows No status history.
• Notes: Package notes and new note entry area. The tab name shows the note count. Usage is the same as described above in Notes.
• Attributes: Additional information about the package (name and value). Only visible if such info exists.

Common situations

• "No packages with these filters" is shown. Widen the date range or clear filters with Clear. If searching for a specific order, use Order number or Pack fields; these ignore date.
• There is a number on the tab but the list is empty. Tab counts are for the last 30 days and ignore filters. The list is filtered by your filters. Check your filters.
• Expected action is not in the Actions menu. Actions are shown based on package status (see table above). For example, you cannot change carrier on a Packed package. If the menu is missing, you lack permission to act on the order.
• Red error appears in action window. "You do not have permission for this action." means only the order's seller account can perform it; "Package not found or not yours." means the package belongs to another seller or was deleted; "Order service is not responding." indicates a temporary issue. Retry later; if persistent, open a support ticket with the Technical detail text.
• "My orders are exclusive to seller accounts" is shown. Your account is not linked to a seller; order actions cannot be performed on behalf of a seller. Log in with a seller account.
• "Package not found" on package page. Check the package number. You can only see your own packages.

Related screens

• Overview
• Return packages
• Cancel requests
• Support requests
• Reports