Announcements

Publishing, editing, and deleting announcements to vendors; monitoring announcements by category, read state, and publish date.

The Announcements screen is where the operator publishes announcements to vendors in the marketplace and manages published announcements. Information that all vendors need to know, such as campaign calendars, changes in shipping rules, or maintenance notifications, is announced here. The announcement you publish appears in the Announcements screen in the vendors' own panel. The operator team managing vendor relations uses this screen.

Accessing the screen

Select Vendor management › Operations › Announcements from the left menu.

If you do not see it in the menu, your account does not have permission for this screen. If you can see the screen but do not have permission to publish announcements, the list and announcement details open; the New announcement button and edit and delete icons are not visible.

Screen sections

• Title — Announcements and below it the description Announcements sent to vendors.
• Info line — If there are unread announcements, a N unread badge appears above the filter card along with the Unread only button. The number on the badge is independent of filters; it counts unread announcements among all announcements. If the list is from a backup source, a yellow warning appears here (see Common situations below).
• Filter card — Filters for Category, Read state, and Date range; Clear and Filter buttons.
• List toolbar — Per page selection (25, 50, 100; default 25), Filter result: N records, New announcement button, refresh icon, and Columns menu.
• List — Each row is an announcement.

Filtering and searching

Filters are applied by pressing the Filter button (or Enter key while in a field). Clear empties all filters and reloads the list. When the screen opens, there are no filters; all announcements are listed.

The Unread only button sets the Read state filter to Unread and immediately refreshes the list; you do not need to press Filter. If the filter is already Unread, the button is not visible. Selected Category and Date range filters are preserved.

List

The list shows unread announcements first, then read ones; within each group, the newest announcement is at the top.

• Sorting by clicking column headers is not possible.
• You can hide columns from the Columns menu; your selection is remembered in this browser.
• Clicking a row opens the announcement in a read window.
• On the right of the row are icons for Open announcement (eye), Edit (pencil), and Delete (trash). If you do not have publishing permission, only the eye icon is visible.

Read state is not tracked per vendor; it is common for all vendors: when any vendor opens the announcement in their panel, the announcement shows as Read. Your opening it on this screen does not change the read state.

Actions

Reading an announcement

1. Click the row or press the eye icon (Open announcement) in the row.
2. The window title shows the announcement's title; below it the category icon and badge with publish date; at the bottom the full description.
3. Close the window with Close.

A short wait appears while loading the description. If it cannot load, an error box and Retry button appear in the window.

Publishing a new announcement

1. Press the New announcement button in the toolbar.
2. Read the warning The announcement is visible to all sellers. in the opened window.
3. Fill in the fields:

4. Press Save. While saving, the button shows Saving… and the window cannot be closed.

To cancel, press Cancel; the window closes without saving and your input is lost.

If saving succeeds, a Saved notification appears, the window closes, and the list refreshes. The new announcement starts as Unread for all vendors. If saving fails, the window remains open and a red error note appears below; you can correct your information and try again without losing data.

Choose carefully: the Alerts category stands out with a red badge and alert icon in the vendors' list. Use Information or General for non-urgent notifications.

Editing an announcement

1. Press the pencil icon (Edit) in the row.
2. In the Edit announcement window, change the title, category, and description. Field rules are the same as for new announcements.
3. Press Save.

A note appears in the window: When saved, the announcement becomes unread again for all vendors. The edited announcement is marked unread again in vendors' panels. The publish date does not change. Even a minor typo correction causes vendors to see the announcement as unread again.

Deleting an announcement

1. Press the trash icon (Delete) in the row.
2. Confirm the browser's Are you sure you want to delete this announcement? prompt. If you cancel, the announcement is not deleted.

If deletion succeeds, a Deleted notification appears and the list refreshes. If deletion fails, a red Something went wrong notification appears and the announcement remains in the list. Deleted announcements are also removed from vendors' panels. This action cannot be undone; to republish the same content, create a new announcement.

Statuses

Common situations

• "No announcements" is displayed. No announcements match the selected filters. Use Clear to empty filters and try again. If no announcements have been published, the list remains empty.
• I do not see the New announcement button. Your account does not have permission to publish announcements; you can only read the list and announcements.
• Edit and Delete icons are faded and not clickable. The list is from a backup source and the announcement has no ID in the row. To avoid modifying incorrect records, editing and deleting are disabled; hovering over the icon explains the reason, and the yellow warning above the filter card also indicates this. You can open the announcement, but only the listed text appears in the window. You can still publish new announcements. Refresh the list later with the refresh icon.
• The announcement window says "No ID, showing listed text." This is the same backup source situation; the window shows the listed title and description.
• Announcement shows as "Read" but some vendors say they have not read it. Read state is common for all vendors; if one vendor opens it, it shows as read for everyone.
• An error note appeared while saving. Check that the title is not empty and character limits are respected. If there is a Technical detail section in the note and the problem persists, forward this text to your system administrator.
• The number on the unread badge differs from the number of records in the list. The badge counts all unread announcements regardless of filters; the list is narrowed by selected filters.

Related screens

• Announcements (Vendor Panel)
• Support requests
• Vendors
• Using list screens