Webhooks

Read-only monitoring of webhook subscriptions that send order events to external systems, call history, and the HTTP response of each attempt.

Webhooks screen shows the subscriptions where order management events (such as cancellation or return) are automatically notified to external systems and the sending history of these notifications. When an integration partner says "we did not receive the cancellation notification for this order," you check here whether the call was made, how many times it was attempted, and what response the external system gave. The screen is read-only: no subscription can be added, edited, or deleted, and calls cannot be resent from here.

Accessing the screen

Follow the menu path Notification & Log › Webhooks. If you do not see it in the menu, your account does not have permission for this screen.

Screen sections

The screen works on a single page with two views. Views are switched by the Subscriptions / History selector on the bottom row of the filter area.

• Title: Webhooks and a brief description below.
• Filter area: In the History view, filters for subscription, entity no, and selected detailed filters; bottom row contains the view selector, Clear, Detailed filters (only in History view), and Filter buttons.
• List: rows of the selected view. Above the list are the Per page selector, "Filter result: … records" counter, refresh button, and Columns menu.
• Note: a brief explanation below the list. In the Subscriptions view, it reminds that subscriptions are read-only and authentication details are not shown; in the History view, it reminds the entity no and default date range rule.

Subscriptions view

This view appears when the screen opens. Each row is a webhook subscription: it defines which event triggers a notification to which address. There is no filter in this view; all subscriptions are listed with pagination.

• Page size can be 25, 50, or 100; default is 25.
• Clicking column headers does not sort.
• Authentication details like API key, username, and password are never shown in any column; the Authentication column only indicates which method is defined.
• Clicking a row or selecting Show history from the three-dot menu at the end of the row opens the sending history of that subscription (see Operations).

History view

Each row is a notification call made to the external system for an event. If a call fails, it can be retried; the result of each attempt is shown in the attempts panel below the row.

Filtering and searching

• If you do not select Subscription, Entity no, or start date, history is limited to the last 7 days: including today, the last 7 days; if only end date is selected, it includes that day and goes back 7 days. To search for older calls, fill one of these fields. This rule is reminded by the note below the list.
• Status and Date fields are visible initially; you can add or remove filters from the Detailed filters menu. Your selection is saved in your browser. Closing a filter clears its value.
• Filters are applied only after pressing the Filter button (or Enter in a field); if there are unapplied changes, the Filter button is highlighted. Clear resets all filters and immediately reloads the list.

List

• Page size can be 25, 50, or 100; default is 25.
• Clicking a row opens the attempts below it; clicking again closes it.
• If no calls match the filters, "No records found" is shown.

Operations

Opening the history of a subscription

Used to examine notifications sent to a specific external system.

1. Find the relevant subscription in the Subscriptions view.
2. Click the row or select Show history from the three-dot menu at the end of the row.
3. The screen switches to the History view; the Subscription filter is prefilled with that subscription.

When you enter this way, other filters (entity no, status, date) are cleared. The browser back button returns you to the Subscriptions view.

Changing the view

1. Select Subscriptions or History from the selector on the bottom row of the filter area.
2. Press the Filter button.

Until you press Filter after changing the view, the message "View changed" appears instead of the list; rows of the old view are not shown.

Examining attempts of a call

Used to understand why a notification failed.

1. In the History view, click the relevant row or select Show attempts from the three-dot menu.
2. A panel titled "<event name> — attempts" opens below the row.
3. To close the panel, click the row again or select Hide attempts from the menu.

The panel table shows for each attempt:

If there are no attempts for the call, the panel shows "No attempt records for this call." You can keep multiple rows' panels open simultaneously.

Statuses

Common situations

• I cannot find an old call in history. If you did not select subscription, entity no, or start date, the list is limited to 7 days. Enter item or package number in Entity no or select a start date in Date filter.
• I search by entity no but get no results. Cancellation events search by item no, return events by package no; order number may not yield results here. Also, one of the filters Subscription, Status, or Date may narrow the search; try Clear and search again.
• Instead of the list, "View changed" is displayed. You changed the view selector but did not press Filter. Press the button to load rows of the new view.
• "Pending" option is missing in the Status filter. The filter only offers Successful and Failed options. To see calls with unknown result, leave the filter as All.
• I need to see the API key or password of a subscription. Authentication details are not shown on this screen for security reasons; you cannot edit subscriptions here either. Contact your system administrator for these details.
• "Something went wrong" message appears. The list could not be loaded. Press the Retry button; if the problem persists, notify your system administrator.

Related screens

• Orders — to examine orders and items related to webhooks.
• Cancellation requests — source of cancellation events.
• Return requests — source of return events.
• Sending queues — to monitor email, SMS, and OTP sending.
• Using list screens — general explanation of filter, column, and pagination behavior.