Cancellation requests

Monitoring order line cancellation requests of all vendors with status tabs, viewing overdue requests, and exporting the list.

The Cancellation requests screen is where you monitor all cancellation requests for orders from all vendors in the marketplace in a single list. Each request is for an order line: the customer requests the cancellation of a product in the order, and the vendor selling that product approves or rejects the request from their own panel. This screen is read-only for the operator; it tracks which requests are pending, which are overdue, and how vendors have decided, and you can export the list if needed.

Accessing the screen

Select Vendor management › Cancellation requests from the left menu.

If you do not see it in the menu, your account does not have permission for this screen.

Screen sections

  • Header — Cancellation requests with the description Cancellation requests at order line level. below.
  • Status tabs — All, Pending, Overdue, Approved, and Rejected; each tab shows the count of requests. Below is a brief note explaining how the counters are calculated.
  • Filter card — fields for Order number and Requested at; below are buttons for Clear, Detailed filters, and Filter.
  • List toolbar — selection for Per page (25, 50, or 100), information about Filter result: N records, Export icon, Sort by selection and Sort direction button, refresh icon, and Columns menu.
  • List — each row represents a cancellation request.
  • Note — below the list: If no date is given, the last 30 days are listed; when searching by order number, the date filter is not applied.

Status tabs

Clicking a tab filters the list by that status and returns to the first page; you do not need to press Filter.

Tab What it lists
All All requests.
Pending Requests for which the vendor has not yet decided.
Overdue Requests still pending and past the critical day limit.
Approved Requests approved by the vendor.
Rejected Requests rejected by the vendor.

The note below the tabs explains the counters: Counters are based on the date, order, and product filters on the screen. Overdue: requests still pending and past the vendor's critical day limit. Thus, changing filters and pressing Filter updates the counts; the tab you are on does not affect the counts. The Pending count is calculated by subtracting approved and rejected from the total.

In the Pending tab, requests are searched within the first 1000 requests at most. If this limit is reached, a warning appears below the tabs: Pending requests were searched within the first 1000 records; some may be missing. Narrow the date range. In this case, reduce the date range and try again.

Filtering and searching

Filters and sort selections are applied when you press the Filter button or press Enter while in a field. If there are unapplied changes, the Filter button is highlighted. Clear empties all filters and reloads the list.

Field Purpose Tip
Order number Retrieves cancellation requests for a single order. When an order number is entered, the date filter is not applied; requests for old orders are also found.
Requested at Start–end range for the request creation date. If left empty, requests from the last 30 days are listed.
Product name Retrieves requests for a specific product. Opened from the Detailed filters menu. Enter the exact product name as the field hint says (Exact product name).

Filters checked in the Detailed filters menu are remembered in your browser. Removing a filter from the menu also clears its value.

Sorting

The Sort by list has three options: Requested at, OK date, and Rejection date. The default sort is by request date with the newest request on top. The Sort direction button toggles between ascending and descending order. Sorting changes are applied when you press Filter. Sorting cannot be done by clicking column headers.

List

Column Meaning
Order number The order to which the request belongs; below it shows the order date and customer first name. Cannot be hidden.
Requested at Date and time the cancellation request was created. For pending requests, below it shows Waiting for N days; for overdue requests, a red Overdue · N days is shown.
Product Image and name of the product requested for cancellation; below it shows the sales channel code from which the order came.
Total Sales amount of the item requested for cancellation.
Reason Customer's reason for cancellation; below it shows the customer's explanation if any.
Status Status badge of the request (yellow Pending, green Approved, red Rejected) and decision date if decided. For approved requests, the vendor's approval note; for rejected requests, the rejection reason and note appear below the badge; the full long text opens on mouse hover.

There is no vendor name column or vendor filter in the list. Clicking rows does not open a detail page, and there are no decision buttons or row selection on this screen. You can hide or show columns from the Columns menu; your selection is saved in your browser. If no requests match the filters, No cancellation requests — Widen the date range or switch the status tab. is shown.

Actions

Exporting the list

Used for reporting or sharing with vendors.

  1. Set the tab and filters as desired and press Filter. Export uses the applied filters; changes not applied by pressing Filter are not reflected in the file.
  2. Press the Export (download) icon in the list toolbar.

Requests matching the selected tab and filters are downloaded in a file named iptal-talepleri-YYYY-MM-DD.csv including all pages, not just the visible page. The file contains these columns: Order number, Order date, Requested at, Customer first name, Sales channel, Product, Total, Reason, Description, Status, Overdue (shows Yes for overdue requests, empty otherwise), OK date, Approval note (optional), Rejection date, Rejection reason, and Rejection note (optional). Columns are separated by semicolons; the file is saved preserving Turkish characters.

Exporting includes up to 1000 requests. If the limit is reached, a notification appears: First N packages exported; narrow filters for more. (N is 1000; "packages" refers to counted cancellation requests). Split the date range to get multiple files. The export icon is disabled during download; if an error occurs, a Something went wrong notification appears.

Statuses

Status (text on screen) Meaning Next step
Pending Vendor has not yet decided on the request. Monitor how long the request has been waiting from the Requested at column.
Overdue · N days Request is pending and has exceeded the critical day limit. Retrieve the list from the Overdue tab and contact the relevant vendor.
Approved Vendor approved the request; the item was cancelled and refund initiated to the customer. Approval cannot be undone; for information only.
Rejected Vendor rejected the request; the order continues processing. Read the rejection reason from the Status column.

Common situations

  • The list is empty and shows "No cancellation requests". If the date range is empty, only the last 30 days are listed. Widen the date range or switch the status tab.
  • The number on the tab differs from the number of records in the list. Counts are calculated based on filters but are independent of tab selection; if you are on a tab other than All, the list shows only requests in that status. If the 1000 record limit warning appeared in the Pending tab, the list may be incomplete.
  • I cannot find a request for an old order. Enter the order number in the Order number field; in this case, the date filter is not applied.
  • I want to approve or reject a request. This screen is read-only. Decisions are made by the vendor owning the order from the My cancellation requests screen in the vendor panel.
  • I cannot see which vendor owns the request. Vendor information is not shown in the list. You can open the order by order number in the Orders screen if you have access.
  • Instead of the list, I see "Something went wrong". Requests could not be retrieved. Press the Retry button; if it persists, report to your system administrator with the Technical detail text.

Related screens