Intelligent routing: Decisions

Decisions tab (Inventory › Intelligent routing › Decisions) shows the result Intelligent routing has made for each product and marketplace, the reason for this result, and how the quantity displayed on the marketplace has changed. You also approve or reject decisions of rule sets operating as "Apply with my approval" here.

What is a decision?

Approximately every 15 minutes, the system reviews fast-selling products within your rule set scope. For each product × marketplace, it asks: "Should we sell this product on the marketplace by paying commission, or allocate it to our own site?" The conclusion reached is called a decision. The decision does not affect physical stock, reservations, or current safety stock rules; it only determines the maximum quantity to be displayed on the marketplace.

Three types of decisions

Badge Meaning
Allocated to our own channel The product sells quickly on our own site and is more profitable there. The quantity displayed on the marketplace is reduced.
Reopened to marketplace Expected sales on our own site did not materialize. The quantity displayed on the marketplace is increased or the limit removed to avoid lost sales.
Balanced No intervention needed or information missing. The marketplace is left as is.

When information is missing (profitability not entered, sales data outdated, price unknown), the system always errs on the safe side: it does not restrict the marketplace.

Views

The three buttons at the top of the tab change the list:

  • Pending approval: decisions made in the last 72 hours awaiting your approval. If there are pending decisions, the tab opens with this view; the list refreshes automatically every 30 seconds (stops if the browser tab is in the background).
  • Recent decisions: all decisions, newest first. If no date is selected, the last 7 days are shown; you can select up to a 31-day range.
  • Currently restricted products: products currently limited in quantity displayed on the marketplace (see below).

You can filter the list by decision type, status (only in "Recent decisions"), marketplace, product code prefix (at least 2 characters), and date range. Your selected view, filters, and open "Why?" window are preserved in the page URL; sending the link to a colleague opens the same view. The list shows 50 rows per page; for many decisions, navigate page by page with the arrows at bottom right. If total exceeds 10,000, "10,000+" is displayed.

What is in the table?

  • Product code and Marketplace.
  • Decision: one of the three badges above.
  • Status: current state of the decision with a brief explanation below (see table below).
  • Maximum quantity to display: before → after. "No limit" means the marketplace sees the normal stock.
  • Time: when the decision was made. For pending proposals, below it shows how long ago it was calculated (e.g. "calculated 5 hours ago"); if older than 24 hours, this line is orange: stock and sales may have changed since then.
  • Rule set: the rule set and version that made the decision; clicking the name opens the rule set.
  • Why?: opens a simple explanation of the decision.

Meaning of statuses

Status Meaning
Pending approval The decision awaits your approval. Nothing changes on the marketplace until you approve. If not approved within 72 hours, it expires; the system will propose again if needed.
Approved, applying Approved; being applied to the marketplace in the background. Decisions automatically approved by the system in "Automatic apply" mode also pass through this status.
Applied Applied to the marketplace. The sentence below explains how: with your approval, automatically, without waiting for approval to avoid lost sales, or manually removed by a user ("Restriction manually removed").
Monitored only The rule set is "Monitor, no apply"; the decision is only recorded, not sent to the marketplace.
Rejected You or a colleague rejected it; nothing changed on the marketplace.
Not applied The decision became invalid before application. The sentence below explains why: a newer decision arrived, the proposal waited too long, the rule set was unpublished or its mode changed, the channel is no longer a marketplace, or the product restriction was manually removed.
Could not be applied Could not be applied to the marketplace. Details in the Operations tab.
Cancelled Pending decision cancelled by emergency stop.

If a restriction's limit is no longer valid (manually or by emergency stop removed, expired, or replaced by a newer decision), the row shows the badge This limit is no longer in effect. You monitor what the marketplace currently sees in the "Currently restricted products" view.

How to read "Why?"

The Why? button in the row opens a panel on the right:

  1. In simple terms: a brief explanation of the decision in up to two sentences. Example: "We sell an average of 18 units per day on our own site; the 100 units we have will likely sell out there within 7 days. We earn 180 ₺ per product on our own site, 120 ₺ on the Trendyol marketplace; therefore, a maximum of 10 units will be shown on Trendyol."
  2. Activated safety limits: protections limiting quantity (e.g. minimum quantity to keep on marketplace, maximum change per cycle, how long the decision remains unchanged).
  3. If the decision is pending approval, sentences "If you approve..." and "If you reject..." plus Approve / Reject buttons.
  4. If information is missing, a solution link (e.g. Complete profitability info takes you to the Channel profitability tab).
  5. Account details (expandable): sales speed, stock, stock depletion probability and threshold, own channel and marketplace sales prices, purchase price, per-product profits and differences, expected additional profit, previous / proposed / applied quantities, target before safety limits, reopening control (sales expected and realized since protection), who approved, when applied, which rule set and version, next check and limit expiry.

If you lack profitability viewing permission, price and profit amounts show as Hidden (not zero); sentences say "more profitable on our own site" instead of amounts.

Below sales price lines, the source of the price is shown: average realized in last 28 days or, if no sales on our own channel in last 28 days, product's sales price. In the latter case, the same price is used for the marketplace and if profit was calculable, the Profit section notes "profit difference comes only from commission and expenses" (this note is not shown for safe decisions due to missing info). The price source is not the amount; it is visible even if you lack profitability permission, but the amount remains Hidden.

Approving and rejecting

Pending decisions have a selection box on the left. You can select individually or use the box in the header to select all pending on the page; selection is preserved when switching pages. Up to 500 decisions can be selected at once. When selected, Approve (N) and Reject (N) buttons appear below the list.

The Approve window shows how many decisions, which marketplaces you approve, and how many products will have reduced quantity on the marketplace. Proposals can be approved within 72 hours; however, if any selected proposal is older than 24 hours, a warning appears at the top: "3 selected proposals are older than 24 hours; the oldest was calculated 41 hours ago. Stock and sales status may have changed." It is recommended to check the "Why?" window for these proposals before approving. Approval only confirms the decision; writing to the marketplace happens in the background and may take a few minutes. A brief summary and progress bar appear above the list; the list refreshes automatically when done. Details are in the Operations tab. Marketplace reflection depends on the marketplace's stock update processing speed.

The summary also reports partial success. Example: "12 decisions approved. 3 decisions were expired or replaced by newer ones; the system will propose again if needed." If a colleague approved or rejected the same decision after you opened the window, it is counted as "already processed."

In the Reject window, you can optionally write a note (recorded in operation history). Rejected decisions are not applied; nothing changes on the marketplace. The system does not propose the same direction decision for the same product and marketplace again for 24 hours. Proposals that reopen or loosen restrictions on the marketplace are not subject to this wait: they may reappear in the next decision cycle to avoid lost sales. A proposal in the opposite direction (e.g. "reopen" after protection was rejected) can also appear immediately.

Situations where approval is not possible:

  • System off: Cannot approve while Intelligent routing is off or emergency stopped. Turn it on first from the Summary tab.
  • Safety check not running: If the process removing expired limits has not run in the last 15 minutes, approval is blocked for safety. Contact support.
  • Permission: Publishing permission is required to approve or reject. Without permission, selection boxes and buttons are hidden; you can still view decisions and reasons.

Reopening does not require approval

Only decisions that restrict the marketplace require approval. Decisions that reopen the marketplace (increase or remove limits) are applied immediately without approval: selling on the marketplace is always safer than losing sales. These decisions show the note "Loosened without approval to avoid lost sales on the marketplace."

Automatically applied decisions

If the rule set is "Automatic apply," the system also approves and applies restricting decisions itself; these decisions show "Automatically applied." To prevent many products being restricted simultaneously in unexpected situations, there is a safety limit on how many restrictions can be automatically approved per cycle and per day. If the limit is exceeded, automatic approval pauses; new restrictions go to Pending approval and a message shows at the top indicating until when it is paused. Reopenings always proceed.

Currently restricted products

This view lists products currently limited in quantity displayed on the marketplace:

  • Marketplace and Product code.
  • Maximum quantity to display: the imposed limit.
  • Currently displayed: quantity sent to the marketplace; the smaller of channel stock and limit. Some channels source stock from multiple locations; those rows show estimated, indicating approximate quantity.
  • Since when and Validity end: limits are refreshed each decision cycle. If the system stops, limits expire after validity end and the marketplace sees normal stock.
  • Who applied: approving user or System (automatic).
  • Source decision: the decision that imposed the limit, accessible via the "Why?" window. Decision records are kept for 90 days; if older records are deleted, this is noted.

When the system is off or emergency stopped, normal stock is shown on marketplaces; this view is empty and explains why.

Removing restriction for a single product

If you want a product to appear on the marketplace immediately with nearly full quantity (e.g. campaign, excess stock, wrong restriction), use the Remove restriction button in the row. For multiple products, select with checkboxes on the left (header box selects all on page); Remove restriction (N) button appears below. Up to 100 products can be selected at once; selections exceeding the limit are not allowed. Changing filters resets selection.

The popup explains what will happen: "This product will reappear on the marketplace with full quantity and will not be restricted again for 24 hours." You must provide a reason (3 to 500 characters); the reason and your name are recorded in operation history. Changes may take a few minutes to reflect on the marketplace.

The result shows how many restrictions were removed and how many were already unrestricted (the system may have removed some limits already; this is not an error). After 24 hours, the system may restrict the product again if needed. Each removed restriction appears in Decisions as a "Reopened to marketplace · Restriction manually removed" row; pending proposals for that product become "Not applied."

If you see "System is busy," a decision cycle or application is running; try again in a few seconds. Publishing permission is required to remove restrictions; without permission, buttons are hidden.

Frequently asked questions

I approved, when will the marketplace change? Approval is saved immediately; writing to the marketplace happens in the background within minutes. Then add the marketplace's stock processing time.

Can I undo an accidentally approved decision? Approved decisions cannot be undone, but the system reviews each cycle: if expected sales on our own site do not occur, it automatically reopens the marketplace. To reopen a single product immediately, use Remove restriction in "Currently restricted products" (not restricted again for 24 hours); for the entire rule set, switch the mode to "Monitor, no apply" or use Emergency stop in Summary (for all limits).

Why can't I select a pending decision? Proposals older than 72 hours expire; selection box is disabled. The system will propose again if needed. Without publishing permission, selection boxes are not shown.

Why did a rejected proposal come back? The same direction proposal does not come again for 24 hours. Proposals reopening the marketplace are not delayed; if expected sales on our own site do not materialize, the system may propose reopening again.

Why are there no pending decisions in "Monitor, no apply" mode? Decisions are only recorded, not pending approval or applied. You can see decisions in "Recent decisions." To apply, change the rule set mode.

Why are profit amounts "Hidden"? Profitability is commercial information; separate permission is required to view. Ask your administrator for profitability viewing permission.

A product never gets a decision. The product may be outside the rule set scope or not selling fast enough on our own site (system only checks fast-selling products). You can see the rule set scope in the Rule sets tab.

More questions and answers: Frequently asked questions.

What can you do in this tab?

The card at the top of the tab summarizes the meaning of the three decision badges and links to this article. You can hide the card with the close button at top right; the preference is saved only for you and this browser.

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