Intelligent routing: Operations

Operations tab (Inventory › Intelligent routing › Operations) lists every long-running task Intelligent routing performs in the background. Preparing sales data, finding products to track, testing rule sets, applying decisions to the marketplace, and uploading profitability from Excel can take minutes; these tasks continue even if you close the page, and their statuses appear here.

What is in the list?

Each row is a task. The row shows:

  • Operation: type and number of the task (e.g., "Decision round · No. 31"). Below, if finished, the result; if there is a problem, an explanation and what you should do.
  • Status: current state of the task (see table below). Status is shown by color, icon, and text.
  • Started by: user who started the task. For automatically running tasks, it shows Timer.
  • Start / end: when the task started and ended. For not yet started tasks, the queue time is shown.
  • Duration: how long the task ran. For running tasks, elapsed time so far.
  • Progress: bar and processed record count like "%40 · 400 / 1,000". For running tasks with unknown total, only processed count or Preparing is shown. For finished (failed, canceled) tasks, the last progress remains; if no progress info, "—" is shown.

You can filter the list using the Operation type and Status boxes above; Clear filters removes all. Selected tabs and filters remain in the page URL: refreshing or sharing the link with a teammate opens the same view.

Operation types

On screen What it does Who starts
Preparing sales data Prepares sales velocity for our channel and marketplaces Timer (hourly)
Finding products to track Extracts fast-selling products within rule sets' scope Timer, when rule set is published
Trial Tests rule set with today's sales and stock data; changes nothing You (Rule sets)
Decision round Produces decisions product by product Timer
Applying decisions Sends approved decisions to the marketplace You (Decisions) or automatic application
Removing marketplace limits Removes limits set on marketplaces Emergency stop, closing rule set
Uploading profitability from Excel Reads channel profitability table from file You (Channel profitability)

Status meanings

Status Meaning What to do?
Queued Task is waiting to start. Wait.
Not started Task has been queued for 30 minutes but not started. Press Cancel then Retry.
Running Task is in progress; progress bar shows processed records. Wait. You can Cancel if needed.
Stuck Task has not reported progress for 5 minutes. Cancel or press Retry directly.
Canceling Cancel request sent; task will stop after finishing current batch. Wait; status will soon become Canceled.
Completed Task finished; result reflected in relevant tab. Check the result sentence in the row.
Failed Task could not complete. The row explains the cause and what to do. Fix the issue and press Retry.
Waiting for sales data "Finding products to track" task could not run due to missing current sales data. Not an error: appears during initial setup until first sales data arrives. No action needed; task will rerun automatically when sales data arrives.
Canceled Task stopped by you or system request. Press Retry if needed.

If there is a running or queued task, the list refreshes every 2 seconds; otherwise every 30 seconds. Refresh pauses when the browser tab is in the background and resumes when you return. If connection repeatedly fails, a "List cannot be updated now" warning appears above; the displayed info is the last successful read and the list refreshes automatically when connection recovers. When a task status changes, screen readers announce it once.

What to do if a task is stuck?

If a task shows Stuck, the server may have restarted or the task is waiting somewhere. First press Retry: the system closes the stuck task and starts the same task anew with a new number. If the new task also gets stuck, report the task number to your administrator.

Intelligent routing is designed to avoid lost sales during failures: every limit set on marketplaces has a short duration and unrenewed limits expire automatically. If you see the warning "Task cleaning expired limits is not running" at the top, report immediately to your administrator.

Cancel

The Cancel button appears for queued and running tasks.

  • Queued or stuck tasks are canceled immediately.
  • For running tasks, a confirmation box appears first. If confirmed, the task stops after finishing its current batch; work done so far is not undone. For example, canceling an apply decisions task leaves decisions sent to the marketplace in effect.

Retry

The Retry button appears for failed, canceled, stuck, or not started tasks and starts the same task with a new number. The new task's details include a Previous trial line linking to the old task.

  • If a task of the same type is already running, a "A task of the same type is already running" warning appears and no new task starts. Wait for the running task to finish.
  • "Uploading profitability from Excel" tasks cannot be retried here. The row explains file errors (with line numbers); fix the file and re-upload from the Channel profitability tab.

Permissions required for cancel and retry depend on the operation type: editing rule sets for Trial, editing profitability for Excel upload, publishing for other tasks (finding products to track, decision round, applying decisions, removing limits). Buttons are hidden if you lack permission; you can still view the list and details. Emergency stop started limit removal tasks cannot be retried; repeat emergency stop if needed.

Details

The Details button in the row opens all task info: operation type and number, status, started by, queued, start and end times, Last progress report, duration, progress, failed record count, and Result details (e.g., applied decisions, removed limits, tracked product counts). Info for running tasks refreshes automatically while the window is open.

What can be done in this tab?

The card at the top summarizes status badge meanings and links to this article. You can hide the card with the close button at top right; this preference is saved only for you and this browser. The What can be done in this tab? button restores the card.

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