Sales channels

Mapping inventory channels to the company's sales channels; adding new mappings and deleting existing mappings.

The Sales channels screen is where you map the channels on the inventory side to your company's sales channels. Inventory channels and sales channels defined in your company come from two separate lists; this screen establishes the link between them. The screen is used by the team setting up the inventory, for example when a new sales channel is opened.

Accessing the screen

Follow Inventory › Rules › Sales channels from the left menu.

If you do not see it in the menu, your account does not have permission for this screen. If you can open the screen but do not see the New mapping button and the Actions column, your account has view-only permission.

Screen sections

• Header area: Screen name, short description below, and on the right the New mapping button (visible only to those with write permission).
• List: All mappings are shown in a single table. There is no filter, search, or pagination. On narrow screens, the table scrolls horizontally.

List

Each row is a mapping between an inventory channel and a sales channel.

Clicking a row does not open a page. A loading indicator appears over the table while the list loads.

Actions

Adding a new mapping

1. Press the New mapping button at the top right.
2. Select the inventory channel from the Channel list. The list opens empty with "Select"; channels are shown by name.
3. Select the sales channel to map from the Sales channel list. Sales channels are listed as "code — name" (those without code only by name).
4. Press the Save button.

The Save button is inactive unless both fields are selected.

Result: If successful, a "Saved" notification appears, the window closes, and the list refreshes. If rejected, a "Something went wrong" notification appears with the reason below; the window remains open.

Deleting a mapping

1. Press the trash bin icon (Delete) in the relevant row.
2. The Delete mapping window shows the warning "This channel mapping will be deleted." The window does not specify which row will be deleted; ensure you pressed the correct row's icon.
3. Confirm by pressing the red Delete button or exit with Cancel.

Result: If successful, a "Deleted" notification appears and the list refreshes. Deletion is irreversible; to restore the same mapping, add it again via New mapping.

Changing a mapping

There is no editing on the screen. To change the sales channel mapped to an inventory channel, first add the correct mapping, then delete the old one.

Common situations

• "No mapping" is shown. No mappings have been established yet. If you have write permission, add one with New mapping.
• The sales channel I am looking for is not in the list. The Sales channel list comes from sales channels defined in your company. If the channel is not defined, it must be created first.
• Save button is inactive. Select both Channel and Sales channel fields.
• I got an error when saving. Read the reason below the notification. The screen does not check if the same mapping already exists before saving; review the list.
• Selection lists open empty. The Channel and Sales channel lists load separately; if they fail to load, refresh the page and try again.
• Channel column shows number instead of name. The inventory channel's name is shown as number if the name is not found.

Related screens

• Channel sources
• Sales channel CP
• Packing sources
• Channel stocks