Store receipt
Receiving click-and-collect packages at the store, handing them over to the customer with a verification code, and opening return requests in the store.
The Store receipt screen manages two steps in the store for orders where the customer has chosen to pick up at the store (click-and-collect, C&C): receiving the package shipped to the store and handing it over to the customer upon arrival by verifying the package. If needed, return requests for delivered or long-waiting web orders can also be opened here. The screen is designed for store staff to use via phone or handheld terminal.
Accessing the screen
Follow OMS – Order Management › Preparation & Delivery › Store receipt. The page title appears as Store receipt (C&C).
If you do not see it in the menu, your account does not have permission for this screen.
Receiving, customer handover, and return operations can only be performed with accounts linked to a single store. Accounts not linked to a store or without operation permissions can see lists but do not see action buttons.
Screen sections
There are two tabs below the title. A short description under the title reminds the purpose of the selected tab.
| Tab | Purpose |
|---|---|
| Store receipt | Scan and receive packages arriving at the store by cargo. Tab description: Scan the arriving package and receive it |
| Customer handover | Scan packages and hand them over to the customer with a code when they arrive; open returns if needed. Tab description: Scan the packages and hand over with a code |
In both tabs, records are listed as cards; above the list, total record count and the Refresh icon are shown. There are 20 records per page; use Previous and Next buttons to change pages (if results fit on one page, these buttons are hidden). Clicking the order number on a card opens the order detail page. Changing tabs resets the list to the first page.
Store receipt tab
Filtering and searching
| Field | Purpose | Tip |
|---|---|---|
| Tracking no | Finds the package by cargo tracking number, cargo key, or cargo barcode. If no match, searches by order number (partial matches allowed). | Scan or enter the barcode on the package; use the camera icon (Scan with camera) to scan with your phone camera; scanned barcode applies immediately. When typed manually, press Enter or Filter to apply. |
| Store code | Shows packages for a specific store; partial code entry is sufficient. | Visible only in central accounts. Applies on Enter or leaving the field. |
When a filter is applied, the Clear button appears; it clears both fields. For store-linked accounts, if no search is done, the warning Scan the package first to receive it. is shown.
List
Packages not yet received at the store appear at the top; received packages are listed by arrival date from oldest to newest.
| Card field | Meaning |
|---|---|
| Order number | Link to the order detail page. |
| Status badge | Current status of the order line; shown as system code. Green badge if package received at store, blue if not. No badge if no status info. |
| Store | Code of the store where the package will be delivered. |
| Channel | Sales channel of the order. |
| Customer | Customer's name. |
| Qty | Number of products in the package. |
| Order date | Date and time the order was placed. |
| Arrived at store | Date and time the package was received at the store; empty if not yet received. |
| Tracking no | Cargo tracking number; if tracking link exists, clicking opens tracking page in new tab. Hidden if no tracking number. |
Receiving the package at the store
Use this when the cargo company delivers the package to the store to record it in the system.
- Scan the package barcode into the Tracking no field and press Filter.
- The package card appears in the list. Click the Receive button below the card.
- Verify the order and tracking numbers shown under the window title. Read the warning The package will be received at the store. This cannot be undone. and click Receive to confirm. Use Cancel to abort.
Result: The notification You can receive the item appears and the list refreshes; the Arrived at store date fills in and the Receive button disappears. If the operation is rejected, a red error notification appears and the package remains unreceived.
The Receive button only appears if: the package was found by scanning (search applied), the package is not yet received, and you are logged in with a store-linked account with permission. The button does not appear in the full list opened without search; this prevents receiving packages without physically scanning them.
Customer handover tab
Filtering and searching
| Field | Purpose | Tip |
|---|---|---|
| Order no | Finds the order by number. | Ask the customer for the order number. |
| Customer first name | Finds the customer by first name. | The customer name must match exactly (first name only). Do not enter last name; enter full first name. |
| Delivered only | Lists orders already delivered to customers. | Use to open returns for delivered orders. Applies immediately when toggled. |
After filling text fields, press Filter or Enter. The Clear button resets both fields and the Delivered only toggle. If no matches, No records found and Try changing the filters. are shown.
List
| Card field | Meaning |
|---|---|
| Order number | Link to the order detail page. |
| Badge | Delivered (green) or Over 7 days (red). |
| Barcode | Package barcode. |
| Store, Channel, Qty | Delivery store, sales channel, and product quantity. |
| Customer, Phone | Customer name and phone; partially masked for privacy. |
| Order date | Date and time the order was placed. |
| Arrived at store | Date and time the package was received at the store. |
| Delivered at | Date and time the package was delivered to the customer. |
If the package has been at the store for more than 7 days and not yet delivered, the card is highlighted with a red border and the Over 7 days badge appears.
Handing over to the customer
Use when the customer arrives to pick up their package.
- Find the order by Order no or Customer first name.
- Click the Hand over button below the card. The You are about to hand over the items window opens; the number of packages belonging to the customer (There are … packages belonging to the customer) and the package list are shown.
- Scan each package into the Package barcode field and press Enter or the Scan barcode button. Accepted values are package number, package barcode, cargo key, cargo tracking number, or cargo barcode; exact match required. You can also scan with the camera. Scanned packages turn green; the Scanned: …/… counter increases.
- Click the Hand over package button. This button is disabled until at least one package is scanned.
- If customer verification is not required, delivery completes at this step. If verification is required, the window proceeds to Enter the verification code step and a code is sent to the customer's registered mobile phone (Verification code sent to number …; only last four digits shown). Obtain the code from the customer, enter it, and click Confirm or press Enter. The field accepts only digits and up to 6 characters; Confirm is disabled until at least 4 digits are entered.
- If the code is not received, click Resend code; the notification Code resent appears. The code is valid for about 15 minutes; if expired, resend the code.
Result: The notification You can hand the scanned item to the customer appears, the window closes, and the list refreshes. If the code is incorrect, the field clears and an error message (default The verification code is wrong) appears; re-enter the code.
Only scanned packages are delivered. If the customer has multiple packages, ensure all are scanned. Delivery cannot be undone from the screen; do not hand over the package to the customer before completing delivery.
The Hand over button only appears for orders not yet delivered and for store-linked accounts with permission. The Back button in the package selection step closes the window without completing delivery.
Opening a return in the store
Use when the customer wants to return a delivered product or when a package has been unclaimed for a long time.
- Click the Return button below the card.
- In the Return window, read Are you sure you want to return this order? and click Return (Back closes the window).
- In the Return · select items step, returnable lines are listed with product image, name, and barcode; all are selected by default. The counts Total: … and Selected: … appear above. If no returnable lines exist, No returnable lines. is shown.
- Deselect products not to be returned or use Select all to change selection collectively.
- For each selected product, choose a return reason from the Select a reason list; the reason list is disabled for unselected products. To assign the same reason to all selected products, choose the reason from Reason for selected and click Apply (Apply is disabled until a reason is selected).
- Click Send return request. This button is disabled until at least one product is selected and all selected products have a reason.
- In the Return · result step, you see the result: Succeeded or The return request could not be sent badge, status code if any (Status: …), explanation, and per product Selected / Not set info. Close the window with Close.
On success, the notification Return request sent appears and the list refreshes. If the request cannot be sent, an error appears in a red box on the product selection step and your selections are preserved. You can track the created request from the Return requests screen.
The Return button only appears for orders from the web channel and if the order has been delivered to the customer or has been at the store for more than 7 days. Use Back in the product selection step to return to the first step.
Statuses
| Status (text on screen) | Meaning | Next step |
|---|---|---|
| Empty Arrived at store in Store receipt tab | Package not yet received at the store. | When package arrives, scan and click Receive to record. |
| Green status badge, filled Arrived at store | Package is at the store. | Wait for the customer; deliver from the Customer handover tab. |
| Over 7 days | Package has been at the store for more than 7 days. | Contact the customer or open a return if needed. |
| Delivered | Package delivered to the customer. | No action; if customer wants a return, use Return. |
Common situations
- Receive button not visible. You did not search by scanning the package, the package is already received, or your account is not linked to a store. First scan the package barcode into Tracking no and press Filter.
- No results when searching by customer name. The search requires exact match on first name only. Remove last name or search by order number.
- "… not in the packages of this order." warning. The scanned barcode does not belong to this order. Verify the package belongs to the correct customer.
- Verification code not received by customer. Request a new code with Resend code. The code is sent to the customer's registered mobile phone. If no phone is registered, the code cannot be sent and an error message appears.
- I entered the code but got an expired warning. The code is valid for about 15 minutes after sending. Request a new code with Resend code and enter the new one.
- Return button not visible. The order did not come from the web channel or has not been delivered or been at the store for 7 days.
- "Orders could not be retrieved. Please try again." or "List could not be loaded." Click Retry; if the problem persists, report the error message to support.
Related screens
- Order detail — opens by clicking the order number on a card.
- Return requests — tracks return requests opened in the store.
- Picking — picking click-and-collect orders in the store.
- Box picking — store transfer shipments and box receipt.