Picking
List order items directed to the store on your phone, pick them with quality control, or cancel due to missing items.
The Picking screen is the store operation interface where order items directed to the store are picked from the shelf and reported to the system. Store staff see pending items, confirm quality control and report with Collect when the item is found; if not found, select a reason with Cancelled and the order is redirected to another source. The screen is designed for one-handed use on phones: single column, large product photos, and large buttons. Headquarters teams use the same screen to monitor store workloads.
Accessing the screen
From the left menu, follow Order Management System › Fulfillment › Picking.
If you do not see it in the menu, your account does not have permission for this screen. If you try to open it directly via link, the You don't have access to this screen page appears.
If you are a store user, the store selection is skipped on first opening and your own store's Order list opens directly. Headquarters users start with the Store list.
Screen sections
The screen consists of two steps:
- Store list: Stores with open orders. Tap a store to proceed to the second step.
- Order list: Items to be picked in the selected store. At the top are a back button (Back to stores), title, store code and name, a "Picked: …/…" counter, and a Refresh button; below are search, selection lists, and filter buttons; product cards are at the bottom.
Your selected store and filters are kept in the page URL. Refreshing the page does not lose your selections; the phone back button returns from Order list to Store list.
Store list
Each card shows Store code, Store name, and a line "Open orders - … pcs." Only stores with open orders are listed; by default, the store with the most open orders is at the top.
| Field | Purpose | Tip |
|---|---|---|
| Search store code or name… | Filters stores by code or name. | Filters instantly as you type; case insensitive. |
| Advanced sorting | Sorts stores by number of open orders: Open orders: most first or Open orders: fewest first. | Visible only to users with headquarters permissions. |
The Refresh button at top right reloads the list with updated numbers.
Order list
Filters
Filters apply immediately when selected; no need to press a button.
| Field | Purpose | Tip |
|---|---|---|
| Search by barcode… | Shows products containing the entered barcode value. | Can be scanned with a handheld terminal or typed; numeric keyboard opens on phone. |
| Order day | Shows only orders from the selected day. | Options show day and number of uncollected items in parentheses; newest day is on top. Empty means All dates. When a day is selected, picked items are always hidden. |
| Gender | Filters products by gender information. | Options show product counts in parentheses. Empty means All genders. |
| Ship to customer | Shows only items to be shipped directly from the store to customers. | Cannot be selected together with Ship to warehouse; selecting one deselects the other. |
| Ship to warehouse | Shows only items to be shipped from the store to the warehouse. | Cannot be selected together with Ship to customer. |
| Hide completed | Hides picked items from the list. | Enabled by default. Disable to see picked items. |
| C&C | Shows only Click & Collect orders to be picked up at the store. |
Using Back to stores returns to the first step and clears barcode, day, and gender selections.
Priority warning
If there are items in the selected store older than 24 hours and not yet picked, a yellow banner appears at the top: "Priority: You have … orders over 24 hours old to pick." The banner stays fixed at the top when scrolling. Pick these orders first.
Product cards
Products with the same barcode are grouped on one card: the card shows the product photo (or No photo if none) at the top, and each order line for that barcode is listed as a separate section below. Each section shows:
| Info | Meaning |
|---|---|
| "This is a Click&Collect order." | Red warning; customer will pick up the product from the store. Only shown for such orders. |
| Product name and price | Model code and product name; list price below. |
| Barcode | Product barcode. |
| Stock | Quantity in store stock. |
| Size | Product size. |
| Order no | Order to which the product belongs. |
| Shipping type | Ship to customer (product shipped from store to customer) or Ship to warehouse (product shipped to warehouse). |
| Days since order | Full days since order was placed, e.g. "2nd day". Same-day orders show "0th day." |
| Cancelled / Collect | Picking actions (see below). If picked, a green status badge (order line status text or Picked) appears instead of buttons. |
| Show product on the web | Opens the product page on the website in a new tab. Visible only if the product has a web address. |
Actions
Collect and Cancelled buttons appear only if both conditions are met: your account has picking permission and the store you opened is your own. Picking and cancellation can only be performed by the user of that store. If not met, a note appears above the list explaining it is read-only.
Collect (quality control)
Used when you take the product from the shelf.
- Press the green Collect button in the product section.
- The Quality check window opens; below the title are model code, product name, and size. Three checks are preselected:
- Box internal-external size and model checked
- No SDOM (damaged) defects on product or base
- Left-right single check done
- Perform the checks on the product. If any check is not met, uncheck it; in this case, the Yes, pick button is disabled and the product cannot be picked.
- When all three checks are selected, press Yes, pick.
Result: "Store picking successful" notification appears, the window closes, and the list refreshes; the product appears as picked (hidden if Hide completed is enabled). Quantity is not requested in the window. If an error occurs, a message appears inside the window and it remains open. Press Close to cancel.
Do not pick products that fail quality control. If defective or missing, report with Cancelled and select an appropriate reason.
Cancelled (product not found)
Used if the product is not on the shelf, defective, or cannot be shipped for another reason.
- Press the red Cancelled button in the product section.
- In the Cancel picking window, select a reason from the Cancellation reason list. The first reason is selected by default; ensure you select the correct reason.
- Read the explanation: "The product will be marked as not found and the order will be redirected to another source."
- Press Save.
Result: "Cancellation successful" notification appears and the list refreshes. The order is redirected to be fulfilled from another source; this cannot be undone from the screen. The window does not ask for confirmation; pressing Save immediately performs the action. Save is disabled while the reason list loads. If an error occurs, a message appears inside the window and it remains open.
Cancellation reasons come from a list defined in your workspace. If none are defined, SDOM (damaged), Stock error, Sold to a store customer, and Head office cancel options are used. Reasons of the Head office cancel type appear only for users with headquarters permissions.
Common situations
- "No stores with open orders." in the store list. There are currently no items to pick in any store. Check again later with Refresh.
- "No stores match your search." in store search. The code or name you typed does not match any store or that store has no open orders. Shorten your search.
- "No records found" in the order list. No products match the selected filters. Remove Order day, Gender, and filter buttons; disable Hide completed if you want to see picked items.
- I cannot see Collect and Cancelled buttons. Either you lack picking permission or you are viewing another store’s list. Picking can only be done by your own store’s user; headquarters users can only monitor the list.
- The Yes, pick button is disabled. One of the quality control items is unchecked. Check all three; if not met, report the product with Cancelled.
- "An error occurred" and Retry appear. The list failed to load; the reason or "Stores failed to load." / "Orders failed to load." message appears below. Press Retry; if the problem persists, check your connection and notify your system administrator.