Reviews

List, approve, or reject product reviews by channel; edit title, text, reply, and signature.

The Reviews screen is where customer evaluations left for products in your store are collected and managed. Before publishing, you read, approve, or reject reviews; if necessary, you correct the review's title and text, and add a reply and signature on behalf of the store. Reviews are stored by sales channel, so the screen always shows reviews for a single channel. This screen is typically used by e-commerce and customer relations teams.

Accessing the screen

Follow the menu path PIM & Catalog › Operation › Reviews. If you do not see it in the menu, your account does not have permission for this screen.

To view the details of a review, select Open detail from the three-dot menu at the far right of the row in the list.

Screen sections

Page title Product reviews, with a short description below and the Channel selector on the right.
Filter card: fields Option code, Customer email, Score, and Status; below are the Clear and Filter buttons.
List card: at the top, the Per page selector, the "Filter result: … records" count, refresh icon, and Columns menu; below is the review table and pagination.
Below the list, a short note about the email filter: in setups migrated to the new CRM, email is searched from the customer record, and reviews without an email in their own record have the email filled from the customer record.

Channel selection

Since reviews are stored by channel, the list consists of reviews from the selected channel. When you first open the screen, the default channel is selected automatically and written to the address bar; thus, anyone you share the link with sees the same channel.

Each channel in the list appears as "Name (identity)".
When you change the channel, the list refreshes with the new channel's reviews starting from the first page; you do not need to press Filter.
If no channel is selected, the message Pick a channel first appears instead of the list.

Filtering and searching

Field	Purpose	Tip
Option code	Filters by the code of the product option being reviewed.	Enter the code exactly as shown in the list.
Customer email	Filters by the email address of the customer who wrote the review.	In workspaces migrated to the new CRM, the search is done via the customer record (see the note below the list).
Score	Retrieves reviews with a specific score.	Enter only a number (the hint "1-5" appears in the field). Non-numeric values are ignored by the filter.
Status	Separates reviews by Waiting, Approved, or Rejected.	Leaving blank (All) returns all statuses.

Values entered in filter fields are applied when you press the Filter button or press Enter in a field; until then, the list does not change. If there are unapplied changes, the Filter button is highlighted. Clear empties all filters and immediately refreshes the list; the selected channel does not change.

List

Column	Meaning
Option code	The code of the product option the review belongs to. This column cannot be hidden.
Review	The review title on the top line, and the beginning of the review text on the bottom line.
Customer email	The email of the customer who wrote the review.
Score	The score given by the customer.
Status	A badge showing Waiting (yellow), Approved (green), or Rejected (red).
Updated	The date and time the review was last updated.

If no value exists, the cell shows "—".
You can sort the list by clicking the headers Option code, Customer email, Score, Status, and Updated; the Review column cannot be sorted. Changing the sort resets the list to the first page.
Use the Per page selector to show 25, 50, or 100 reviews per page. The default is 25.
You can hide or show columns from the Columns menu; your preference is saved in your browser.
The refresh icon reloads the list without changing filters.
Clicking a row does not open details; use the three-dot menu at the far right of the row for details.

Actions

Reviewing and editing a review

Find the review in the list.
Click the three-dot button at the far right of the row and select Open detail.
The review detail page opens (see the "Detail / edit page" section below).

Approving or rejecting a review

Open the review detail page.
In the Edit tab, select Approved or Rejected from the Status field.
Click the Save review button.

After saving the status change, the review is pushed to the storefront. You can also set a review back to Waiting status the same way.

Statuses

Status (on screen)	Meaning	Next step
Waiting	The review has not yet been evaluated.	Open details and approve or reject.
Approved	The review is approved.	Add a reply if needed.
Rejected	The review is rejected.	If rejected by mistake, change the status and save again.

Detail / edit page

The detail page title shows the review's title (or the option code if no title); below are the option code and customer email. The saved status badge is shown at the top right. The Back to reviews button returns to the previous page in the browser; if you opened details from the list, your filters are preserved.

The page has two tabs: Edit and Record details.

Edit tab

Field	Required	Description / rule
Title	No	The review title. You can change it to correct inappropriate expressions.
Review text	No	The text written by the customer.
Reply text	No	The reply given on behalf of the store.
Signature	No	The signature shown below the reply.
Status	Yes	Waiting, Approved, or Rejected.

Saving steps:

Make necessary changes in the fields. When there are unsaved changes, a Unsaved changes badge appears next to the button.
Click the Save review button. While saving, the button shows Saving….
Check the result in the notification:
- A green notification Review saved and pushed to the storefront. means the change was saved and sent to the store.
- A yellow notification Review updated in database but not sent to store integration. Changes NOT REVERTED; manual check needed on store side. means the change was saved in the console but not delivered to the store. Changes are not reverted; check the store view.
- A red notification Something went wrong means the save failed; fields remain on screen and you can try again.

The Save review button is disabled if no fields changed or if the page was opened without channel information.

If you do not have edit permission, fields are locked, a warning appears at the top, and the Save review button is not shown. In this case, you can only read the review.

Record details tab

This tab is read-only; it shows the stored information of the review and the customer who wrote it:

Field	Meaning
Identity	The system ID of the review.
Product	The name of the product reviewed.
Store / brand	The product's brand.
Option code	The code of the product option.
Customer email	The email of the customer who wrote the review.
Customer ID	The customer's ID.
Rating	The score given by the customer.
Comfort	The customer's numerical rating for comfort.
Size	The size or number specified by the customer (numeric).
Show customer name	Whether the customer allows their name to be shown in the review (Yes / No).
Purchased?	Whether the customer purchased the product (Yes / No).
Marked helpful (yes / no)	Counts of people who found the review helpful or not.
Store	The ID of the store the review belongs to.
Created / Updated	The creation and last update date-time of the review.

Fields without information show "—". The Product, Store / brand, and Purchased? information may not be available in every setup; if missing, these fields remain "—".

Common situations

"No channel defined in this workspace" message instead of list. No web sales channel capable of receiving reviews is defined in your workspace. Until a channel is defined, this screen cannot be used; contact your system administrator.
"Review service not configured" message appears. The review service setup is incomplete in this workspace. This is not a fault; retrying does not change the result. When setup is complete, the list appears automatically.
"No reviews found" message appears. This message appears if no reviews match your filters; clear filters or select another channel. The same message on the detail page means the review was deleted or does not belong to the selected channel; return to the list, check the channel, and open details from the list.
Score filter not applied. Only numbers can be entered in the Score field; letters or ranges like "4-5" are ignored by the filter.
Saved but received a yellow warning. The change was saved in the console but not delivered to the store. Since changes are not reverted, check the store's review before saving again.
"Something went wrong" message instead of detail page. The review could not be loaded. Press Retry; if it persists, report to your system administrator with the text under Technical detail.
Save review button disabled on detail page. You may not have changed any fields or opened the page from a link without channel information. Open the review from the list using Open detail.