Awaiting payment
Listing orders whose payment has not yet been confirmed and selecting those with confirmed payment to approve them in bulk and proceed with the flow.
The Awaiting payment screen lists orders whose payment has not yet been confirmed. After verifying that the payment has been received, you approve the order here; the approved order enters the order flow. This screen is used by the teams managing payment and order operations.
Accessing the screen
Select Order Management System › Orders › Awaiting payment from the left menu. The page title reads Orders awaiting payment.
If you do not see it in the menu, your account does not have permission for this screen. If you can see the list but do not have order approval permission, selection boxes and the approve button will not appear; you can only view the list.
Screen sections
- Title: Orders awaiting payment and below it the description Orders whose payment has not yet been confirmed. Select and approve the orders whose payment you have confirmed.
- Filter card: Order date and Order no filters; below are the Clear and Filter buttons.
- List toolbar: Per page selection (25, 50, 100; default 25), result count in the format Filter result: N orders, sorting selection and direction button, refresh icon, and Columns menu.
- List: each row shows one order.
- Note below the list: If no date is selected, the last 30 days are listed; a maximum 30-day range can be selected.
The list loads immediately when the screen opens.
Filtering and searching
Filters are applied by pressing the Filter button (or Enter key when in a field). Clear empties the filters and reloads the list. The refresh icon reloads the list without changing filters.
| Field | Purpose | Tip |
|---|---|---|
| Order date | Range based on the order placement date. | If empty, the last 30 days are listed. The range can be at most 30 days. If only the start date is selected, the end date is set to 30 days after the start (not exceeding today). |
| Order no | Finds a single order. | If the order does not appear in the list, check that the date range covers the order date. |
Sorting options include Order date (default) and Order number. The adjacent button changes the direction; the default direction is newest to oldest. Sorting is applied with Filter.
List
| Column | Meaning |
|---|---|
| Order no | The order number. Clicking the number opens the order detail; before approval, you can check payment information in the Payment tab of the detail. This column cannot be hidden. |
| Order date | The time the order was placed. |
| First name | Customer's first name. |
| Last name | Customer's last name. |
| Order total | The total amount of the order. |
| Order status | The current status of the order, shown as a colored badge. |
You can hide or show columns other than Order no from the Columns menu; your selection is saved in this browser. Sorting cannot be done by clicking column headers; use the sorting selection in the toolbar.
Actions
Approving orders with confirmed payment
- Check the boxes at the start of the rows for orders whose payment you have verified. The box in the header selects all orders on the page.
- A bar appears above the list showing N records selected. Click the Approve selected orders button.
- The Approve orders dialog opens. It asks Are you sure you want to approve the selected N orders? and below warns Orders with approved payment will enter the flow. This action cannot be undone.
- Click the Yes, approve button. While sending, the button shows Saving… and the dialog cannot be closed.
- A notification N orders approved appears, the selection is cleared, and the list refreshes.
To cancel, click Cancel in the dialog; to clear selection, click Clear selection in the bar. If the operation fails, an error message appears inside the dialog and it remains open; you can fix the issue and retry.
Selection resets when changing pages, changing page size, or applying filters. To approve more orders at once, increase the Per page number (maximum 100).
Warning: Payment approval cannot be undone. Only approve the order after you have truly verified that payment has been received.
Common situations
- The list shows No orders for this filter: There are no orders awaiting payment in the selected date range. If no date is selected, only the last 30 days are checked; change the Order date range and press Filter.
- Instead of the list, a Something went wrong box appears: The date range may be longer than 30 days or the end date may be before the start date; the reason is shown in the Technical detail section. Correct the range and press Filter or the Retry button.
- Selection boxes and approve button do not appear: Your account does not have order approval permission on this screen.
- I want to search by customer name: This screen does not have a customer filter. Find the order in the Orders screen and search here by order number.