Waiting approval
Listing, reviewing, and bulk approving orders awaiting approval before entering the flow.
On the Waiting approval screen, orders that require manual approval before entering the order flow are listed. You review the order and approve it here if appropriate; an approved order enters the order flow. This screen is used by order operations teams.
Accessing the screen
Select Order Management System › Orders › Waiting approval from the left menu. The page title reads Orders awaiting approval.
The Waiting approval link is also available on the Quick access card on the OMS Overview page.
If you do not see it in the menu, your account does not have permission for this screen. If you can see the list but do not have order approval permission, selection boxes and the approve button are hidden; you can only view the list.
Screen sections
- Title: Orders awaiting approval with the description Orders awaiting approval before entering the flow. Select and bulk approve; approved orders enter the flow. below.
- Filter card: Order date and Order no filters; Clear and Filter buttons below.
- List toolbar: Per page selection (25, 50, 100; default 25), result count in the format Filter result: N orders, sorting selection and direction button, refresh icon, and Columns menu.
- List: each row shows one order.
- Note below the list: If no date is selected, the last 30 days are listed; a maximum of 30 days can be selected.
The list loads immediately when the screen opens.
Filtering and searching
Filters are applied by pressing the Filter button (or Enter key while in a field). Clear empties filters and reloads the list. The refresh icon reloads the list without changing filters.
| Field | Purpose | Tip |
|---|---|---|
| Order date | Range based on the order placement date. | If empty, last 30 days are listed. Range can be at most 30 days. If only start date is selected, end date is set to 30 days after start (not exceeding today). |
| Order no | Finds a single order. | If the order does not appear in the list, check that the date range covers the order date. |
Sorting options include Order date (default) and Order number. The adjacent button toggles direction; default direction is descending. Sorting is applied with Filter.
List
| Column | Meaning |
|---|---|
| Order no | The order number. Clicking the number opens order details; you can review the order there before approving. This column cannot be hidden. |
| Order date | The time the order was placed. |
| First name | Customer's first name. |
| Last name | Customer's last name. |
| Order total | Total amount of the order. |
| Order status | Current status of the order, shown as a colored badge. |
You can hide or show columns except Order no from the Columns menu; your selection is saved in this browser. Sorting cannot be done by clicking column headers; use the toolbar sorting selection.
Actions
Approving orders
- Check the boxes at the start of the rows for the orders you want to approve. The box in the header selects all orders on the page.
- A bar appears above the list showing N records selected. Click the Approve selected orders button.
- The Approve orders dialog opens. It asks Are you sure you want to approve the selected N orders? and shows the warning An approved order enters the flow. This cannot be undone. below.
- Click Yes, approve. While sending, the button shows Saving… and the dialog cannot be closed.
- A notification N orders approved appears, selection is cleared, and the list refreshes.
To cancel, click Cancel in the dialog; to clear selection, click Clear selection in the bar. If the operation fails, an error message appears inside the dialog and it remains open.
Selection resets when changing pages, changing page size, or applying filters. To approve more orders at once, increase Per page (maximum 100).
Warning: Order approval cannot be undone. Verify selected orders before bulk approval.
This screen does not support rejecting or canceling orders; only approval is possible.
Common situations
- The list shows No orders for this filter: There are no orders awaiting approval in the selected date range. If no date is selected, only the last 30 days are checked; change the Order date range and click Filter.
- Instead of the list, a Something went wrong box appears: The date range may be longer than 30 days or the end date may be before the start date; details are in the Technical detail section. Correct the range and click Filter or Retry.
- Selection boxes and approve button are not visible: Your account does not have order approval permission on this screen.
- I want to search by customer name or email: This screen does not have a customer filter. Find the order on the Orders screen and search here by order number.
- Orders flagged by fraud control: These orders are approved on a separate screen, the Fraud control screen.