Fraud check

Review orders flagged by fraud check with score details, and bulk approve those you find safe to send them into the order flow.

The Fraud check screen lists orders flagged by fraud control during payment and therefore waiting before entering the flow. You review each order's fraud score and the checks that compose the score, then bulk approve the orders you find safe and send them to the preparation process. This screen is used by order operations and risk/payment control teams.

Accessing the screen

Follow the path Order Management System › Orders › Fraud check from the left menu.
The Fraud check link is also found in the Quick access ribbon under the OMS Overview page.

If you do not see it in the menu, your account does not have permission for this screen. If you try to open it directly via the link, the You don't have access to this screen page appears.

Screen sections

Title: Fraud check with the description "Orders flagged by fraud check. Review score details and approve those you find safe."
Filter card: Order date range, Clear and Filter buttons.
List toolbar: Per page selection, "Filter result: … orders" counter, sort field and direction, refresh button, and Columns menu.
Bulk action bar: appears above the list when at least one row is selected.
List and pagination below.
Note: Below the list, a reminder about date rules: "If no date is selected, the last 30 days are listed; a maximum 30-day range can be selected."

Filtering and searching

The list loads immediately when the screen opens; you do not need to press Filter. However, changes in the filter fields are not applied immediately: the list refreshes when you press the Filter button (or Enter while in the field). If there are unapplied changes, the Filter button is highlighted.

Field	Purpose	Tip
Order date	Filters orders by creation date (start and end day).	If left empty, the last 30 days are listed. If only start is selected, 30 days from that date (up to today) are shown; if only end is selected, 30 days backward from that date are shown.

If the range exceeds 30 days or the end date is before the start date, a Something went wrong box appears instead of the list; under Technical detail it states "A maximum 30-day date range can be selected" or "End date cannot be before start date." Correct the range and press Filter again.
Clear clears the date selection and resets the list to the default last 30 days.
This screen does not support searching by order number, customer name, or email. To search for a specific order, use the Orders screen.

List

Column	Meaning
Order no	The order number. Clicking opens the order detail page. This column cannot be hidden.
Order date	The date and time the order was created.
First name / Last name	Customer's first and last name.
Order total	The total amount of the order, in the order currency.
Order status	The current status of the order, shown as a colored badge. Unknown status codes appear as gray badges.
Card name	The name of the card used for payment.
Masked card	The masked card number.
Fraud score	The order's risk score, shown as a colored badge (see below).

Sorting: In the toolbar, select Order date or Order no and change direction (ascending/descending) with the adjacent button. Sorting changes apply when you press Filter.
Page size: Choose 25, 50, or 100 from Per page; default is 25 and applies immediately.
From the Columns menu, you can hide or show columns except Order no; your selection is remembered in this browser.
Clicking on a row does nothing; use the order number link to view details.

Fraud score badge

Score	Badge color	Comment
0–29	Green	Low risk
30–59	Yellow	Medium risk; review checks
60 and above	Red	High risk; check details before approval

If the badge is clickable (behaves like a button on hover), you can view the score details. If the order lacks a key for the payment transaction, the badge only shows the score and is not clickable. If no score is available, "—" appears in the column.

Actions

Reviewing fraud score details

Used to see which checks compose an order's score.

Click the Fraud score badge in the row.
The Fraud score details window opens. The table lists each Check and its Score; if available, the Total score is shown below.
For technical review, open the Raw response section at the bottom. You can view the response in Tree, Formatted, or Raw views, and manage nodes with Expand all / Collapse all in tree view.
Close the window with Close.

This window is informational only; it does not modify the order. If the check list is empty, it says "No score details for this operation." If details cannot be retrieved, an error message and Retry button appear.

Approving orders

Used to send orders flagged by fraud check but found safe into the flow.

Select the orders to approve using the checkboxes at the start of rows. The header checkbox selects all rows on the page.
A bar appears above the list showing "… records selected." Click the Approve fraud orders button in this bar.
In the Approve orders window, read the confirmation "Are you sure you want to approve the selected … orders?" and the warning "Orders passed fraud check enter the flow. This action cannot be undone."
Click Yes, approve to confirm or Cancel to abort.

Result: A "… orders approved" notification appears, the list refreshes, and selection clears. Approved orders are considered passed fraud check and enter the order flow.

This action cannot be undone. Verify your selection before approval; use Clear selection in the bar to reset.
Selection applies only to rows on the current page; changing page, filter, or sort resets selection.
If the operation fails, an error message appears inside the window and it remains open.
If you lack approval permission, checkboxes and the Approve fraud orders button are hidden; you can only review the list.

Approving a single order from order detail

You can approve an order directly from its detail page without returning to the list.

Click the Order no link to open order detail.
If the order status is Fraud review, an Approve button appears next to the status badge; click it.
Confirm "Approve this order waiting in fraud check?"

Result: A "Order approved" notification appears. The button is visible only to authorized accounts and only for orders in this status. See Orders — detail for details.

Common situations

"No orders with this filter" message. There are no orders waiting in fraud check for the selected date range. Change the date range and try again; if the order you seek is older than 30 days, adjust the range accordingly.
"Something went wrong" instead of the list. Usually the date range exceeds 30 days or the end date is before the start date. Open Technical detail to read the reason, correct the range. If the problem persists, click Retry or contact your system administrator.
Cannot select rows or no approve button. Your account lacks permission to approve fraud orders. You can view the list and review score details; contact an authorized user for approval.
Cannot click the score badge. The order lacks payment transaction info to retrieve score details; only the total score is shown.
Approved the wrong order. Approval cannot be undone. Track the order on the Orders — detail page; initiate cancellation if needed.