Help Center
- Overview — Net revenue today, difference vs same time yesterday, pending work, hourly revenue chart, channel breakdown, and 7/14/30 day period summary on a single page.
- Algorithms — View algorithms that determine the source of an order; edit weights and formulas, save as drafts, compare on sample orders, and publish.
- Awaiting payment — Listing orders whose payment has not yet been confirmed and selecting those with confirmed payment to approve them in bulk and proceed with the flow.
- Box collector — Scanning products collected in the store to create transfers, printing shipment waybills, and receiving boxes arriving at the store by waybill number.
- Cancellation requests — Monitoring cancellation requests by request or order, approving or rejecting individually or in bulk, downloading via Excel.
- Defining sources that feed sellable stock — See which sources and storages feed the sellable stock in inventory channels, add and remove channel sources, and check the result on the Channel stocks…
- Determining Which Algorithm to Apply to an Order — Connect orders to algorithms based on ship city using Matching rules, understand rule order and the default algorithm, try with an order, and publish the…
- Distance zones — View which region price is used to calculate the shipping cost of a package leaving a packing point based on the distance to the delivery city.
- Document detail — Monitoring e-invoice and e-waybill documents of orders, their generation status, and error explanations.
- Entering Handling and Shipping Costs in Layers — Learn the layering logic in order fulfilment costs, the handling cost formula, shipping zones, daily targets, and packing points; step-by-step explanation and…
- Fraud check — Review orders flagged by fraud check with score details, and bulk approve those you find safe to send them into the order flow.
- Grouping Sources and Group Capabilities — Review the rule, exceptions, and capabilities order picking, packing, delivery point of source groups and learn how the system uses groups; step-by-step…
- Matching rules — Determine which algorithm will run on which order with sequential rules; try with an order, compare city delivery rules on sample orders, and publish them.
- Monitoring sourcing setup with the Setup wizard — Read the status of seven steps on the Setup wizard dashboard and navigate through the six steps of the Order fulfilment costs wizard without saving;…
- Order detail — Summary, items, packages, payment, notes, and history information of a single order; cancellation, return request, package, address, and shipping operations.
- Order fulfilment costs — Enter warehouses' roles, preparation and shipping costs, packing points, and daily targets in layers; preview the difference and apply to OMS tables.
- Orders — Search, filter, export to Excel, import package statuses, and view details for orders by package or order.
- Packing point carriers — See which carrier is used at each packing point with which delivery type and cost by region.
- Packing point sources — See which packing point prepares the order for each source and storage for sales channels, and its handling cost.
- Picking — List order items directed to the store on your phone, pick them with quality control, or cancel due to missing items.
- Queue — Monitoring queue records of background jobs, examining the content of failed jobs, and requeuing with corrected body.
- Reading Distance Zones and Packing Point Costs — Read shipping zones in Distance zones, shipping and preparation costs in Packing point sources, and zone prices in Packing point carriers; step-by-step…
- Reading the Storages and Packing Relations of a Source — Read the storages, packing point sources and carriers, inventory channel, source group, and shipping cost on the source detail; step-by-step explanation and…
- Return invoices — Track the return invoice status of completed return lines; send the invoice to ERP, close without invoice, fetch invoice, or correct the return date.
- Return requests — Listing return packages, approving by scanning barcodes or rejecting with a reason, opening return requests from orders, and exporting to Excel.
- Review requests — Track customer review service requests, create new requests from orders, send requests to ERP, and view the service form history.
- Running a Saved Report — Fill in the parameters of a saved report and export to screen or Excel, search and sort the result, print, and share via link.
- Sales board — Monitor revenue, targets, last year comparisons, status tables, and products sold by channel with daily, hourly, and period views.
- Saved reports — Finding authorized ready-made reports in list or menu tree view, filtering by folder and scope.
- Setting the sourcing algorithm: weights, multipliers, and draft — Understand the four weights and 1–2 multipliers on the Algorithms screen, edit the advanced formula, save changes as a draft and track from version history;…
- Setup wizard — Complete the sourcing setup step by step. The setup dashboard shows the status of each step; the Algorithm wizard creates a draft algorithm, and the Order…
- Simulator — Test algorithm changes on real orders before publishing; compare the published algorithm with the draft side by side on a single order or in batch.
- Source groups — Group similar sources to set order fulfilment costs and capacity settings together; groups update automatically as sources change according to the rule.
- Sources — View and manage stores, warehouses, and distribution centers where orders are picked and shipped in a single list.
- Store receipt — Receiving click-and-collect packages at the store, handing them over to the customer with a verification code, and opening return requests in the store.
- Testing Algorithm Changes on Real Orders Before Publishing — Compare the live algorithm A with a draft or previous version B on single or batch orders in the Simulator, view the selected source and reason; step-by-step…
- Understanding Source Types and Stock Layers — Learn about DC, hub, store, outlet, supplier, and franchise types on the Sources screen, the difference between sellable stock and supply stock, and how to…
- Waiting approval — Listing, reviewing, and bulk approving orders awaiting approval before entering the flow.
- Overview — Inventory product entry page: access all inventory screens you are authorized for via cards and see what each screen is used for.
- Apply level — Determine at which levels of source/storage, rule group, and cumulative total inventory rules will be applied.
- Change log headers — List the headers of bulk stock operations by process ID, type, line count, and account.
- Change logs — Examine the old and new values of stock movements and the channel stock sends of a barcode to sales channels.
- Channel sources — Define which sales channel is supplied from which source and storage, add new matches or delete safely.
- Channel stocks — List stock quantities allocated to sales channels for each SKU by channel and quantity range.
- Defining and Activating Safety Stock Rules — Define the safety stock to be deducted from sellable stock sent to the channel by level, channel or SKU, quantity to deduct, and range limits; check the apply…
- Intelligent routing — Let's sell the product that can be sold on our own channel without paying commission to the marketplace; if we miss sales, let's also sell on the marketplace.…
- Rule groups — Defining, editing, and deleting rule groups used to group inventory rules by number and name.
- Rule levels — Defining the dimensions of channel, rule group, source, storage, SKU code, and SKU group where inventory rules will be applied as levels.
- Safety stock rules — List, add, activate/deactivate, and delete rules for the safety quantity to be deducted from stock sent to the channel.
- Sales channel CP — View CP values allocated to sales channels per SKU, along with creation and OK dates.
- Sales channels — Mapping inventory channels to the company's sales channels; adding new mappings and deleting existing mappings.
- SKU / Barcode — Find SKU code and barcode matches: see the SKU corresponding to a barcode or the barcodes of a SKU.
- SKU list — List SKU codes and SKU groups defined in Inventory, filter by SKU code or group.
- Sourcing — View the quantities open to order sourcing, not sourcing, total, and blocked for each source and storage by SKU.
- Stocks — Filter and examine stock and blocked quantities by barcode, source, and storage.
- Overview — TMS entry page: open cargo delivery receipt counter, product introduction, and shortcuts to TMS screens.
- Delivery receipts — Opening cargo delivery receipts, scanning packages, handing over to carrier, printing, and adding delivery reports; tracking open and past receipts.
- Overview — WMS landing page: quarantined stock line counter, product introduction, and shortcuts to available or soon-to-come warehouse screens.
- Quarantine — List stock lines that are blocked from sale in the store by barcode, SKU, status, and store; release the line from quarantine and reopen the stock for sale…
- Overview — See pending and failed refunds in counter cards for the last 30 days, and click the card to open the filtered related list.
- Refund payments — Track, apply, or close refund records sent to the payment gateway for customer returns manually.
- Overview — PIM homepage: quick access tiles filtered by your permissions, product introduction, and read-only sales channel detail page.
- Adding and Removing Categories to a Product — Add a category to a product, remove manually added categories, and recognize the default breadcrumb category from the Categories tab in product details;…
- AI Attributes — Generate attribute, category, and content suggestions from product images using AI; apply the approved ones to PIM.
- Attribute detail — View and edit the definition, settings, value list, and channel mappings of an attribute.
- Attributes — List definitions of product attributes, filter by data type and search behavior, create new attributes or delete them.
- Attribute sets — Creating and editing sets that define the attributes to be included in product groups, their requirements, default values, and scores.
- Binding products to category — Search and select products, paste SKU list, or use Excel to bind, remove, and export products in the Products tab of category details; step-by-step guide and…
- Binding Products to Category by Rule — Create a rule in the Relation rules tab of the category detail that automatically binds products based on attributes e.g., material, color; continuous…
- Bulk photo upload with zip — Collect photos of multiple products in a single zip with folders named after option codes and upload them from the File import screen; step-by-step guide and…
- Bulk product import — Add or update products in PIM in bulk using an Excel template: download the template, upload the file, map columns, preview the plan, and send.
- Bulk product send — Manually resend the product, stock, or price information of the selected barcodes to sales channels.
- Bulk product update with Excel — Export products to Excel, edit fields such as name and description in the file, map columns automatically or manually in the Bulk product import screen and…
- Catalog dispatcher — Managing dispatch rules and rule values that direct products from source integrations to catalogs.
- Catalogs — List catalogs, rename a catalog, and select the linked list for each entity type in the catalog.
- Categories — View category trees; add root and subcategories, reorder among siblings, delete, and import to an empty tree via Excel.
- Category detail — Manage the category's definition, language and SEO content, products, product sorting, relation rules, and channel mappings.
- Category templates — Define the storefront view file and extra CSS of categories per tree, add and edit templates.
- Companies — Listing companies in the setup, updating the company name, and linking a sales channel or integration/ERP source to the company.
- Comparison report — Compare the product status on a sales channel with the status in PIM; find products that should be active but are not.
- Dashboard — Monitor catalog health, stock coverage, channel readiness, publishing blockers, and marketplace rejection reasons by channel and period.
- Data types — Defining, editing, and deleting attribute data types and the schemas that form the Detail form on the value screen.
- Deleted attributes — Find, group, and safely delete attribute values that no longer exist in the source system but remain in PIM.
- Delivery logs — Review the results of product, stock, and price requests sent to channels and the product logs received from ERP.
- Editing Category Information and SEO Fields — Find the category in the Category tree; edit its name, description, meta title, meta description, and URL; learn the difference between menu and tree;…
- Enabling and Disabling Product Salability — Use the Salability tab in the product details to enable or disable the product for sale either globally or per sales channel and save; includes relation to…
- Excel import — Monitor the results of Excel import transfers, rule violations at row and cell level; manage table, column, and rule definitions.
- Feed management — View product XML feed settings per channel and navigate to the feed template script page.
- Feed Template Script — Review the feed template script, edit it with protection against block errors, see the diff and save, and revert to previous versions.
- File import — Upload the sort/category Excel, media package, and stock offset file to the company, monitor the processing result.
- Job queue — Monitor records pending dispatch to channels and scheduled PIM jobs, and run a job immediately if needed.
- New product — Create a single product step by step: information, category, attributes, images, price, variants, and sales channel decisions are sent to PIM in a single…
- Operations — Monitor the status of bulk product operations, the fields changed per product, and channel dispatch results.
- Price threshold — Review price changes that exceed the defined increase/decrease threshold; approve the target price or delete the record.
- Product approvals — Review approval tasks opened for products; approve or reject them individually or in bulk.
- Product detail — Edit the salability, content, images, prices, categories, and attributes of a single product; track its operation history.
- Product lists — View product lists used in catalogs and campaigns, create new lists, and open products in the list.
- Products — Filter PIM products by code, type, category, attribute, channel, and code file; export to Excel and perform bulk operations on selected products.
- Reviews — List, approve, or reject product reviews by channel; edit title, text, reply, and signature.
- Sale state — View the status of products in the selected sales channel and open or close sales immediately or scheduled by date with bulk operations.
- Sorting Products in a Category — Add products to the sorting list in the Product sorting tab of the category detail, move them by drag-and-drop or position number, import a sorted list;…
- Updating Product Content and Generating Descriptions with AI — Update the product name, short and long descriptions, and languages from the Content tab in product details; generate descriptions with AI; step-by-step guide…
- Updating Product Photos — Add, reorder, remove, and save images from the Images tab in product details; explanation of picture vs dummy, step-by-step guide, and video.
- Using Search and Filters in the Product List — Search all codes in the Products list, select filters with Detailed filters, combine filters to find missing products, paste code lists, and export to Excel;…
- Overview — Track how many searches on the Search dashboard are linked to a redirect by company and match status.
- Categories — Assign keywords and popularity to categories in the search index, hide or restore categories from search results.
- Search logs — Analyze the terms customers search for in the store by search count, found products, and redirect status; identify zero-result searches.
- Search settings — Manage company-specific catalog search settings and the boost, priority, and query type of attributes used in search.
- Search words — Assign keywords, popularity score, and site to search terms; add and edit words.
- Synonyms — Add and edit synonym records that link customers' incorrect or alternative spellings to the canonical word.
- Word mapping — Define and edit mappings that redirect a search term directly to a page in the store.
- Overview — ComHub's entry page: Control Tower status summary, shortcut to logs, and an introduction section explaining the product's scope.
- API request logs (S3) — Search requests to PIM and ComHub by date, source, and identifier; review details of the request and response.
- Category mapping — Link PIM categories to marketplace categories, map category fields to PIM attributes, and map values to marketplace equivalents.
- Channel categories — Browse marketplaces' own category trees; view category names and channel IDs as read-only.
- Control Tower — Monitoring stock, order, price, and product mismatches per channel, tracking whether controls are running, and subscribing to hourly summary emails.
- Field & value mapping — Manage the correspondences of product fields and values across all channels, channel mandatory fields, and category rules from a single screen.
- Log messages — Searching integration error messages, monitoring by batch, and attaching user-visible explanations to unmapped messages.
- Logs — Search platform and application logs by date, time, and key; examine request, response, and error details with masked payloads.
- Mapping Marketplace Categories with AI — Bulk map your PIM categories to marketplace categories with AI suggestions; scope, confidence rate, alternative suggestions, writing selected mappings,…
- Message mapping — Map integration error messages to explanations shown to users; add, edit, delete mappings and view related logs.
- Message rules — Manage rules, methods, and message codes that link integration response messages to message codes and retry types by pattern.
- Mismatch detail — Opening mismatches by channel, severity, and cause, drilling down into records, reviewing control history, and examining the live status of source and channel.
- Announcements — Publishing, editing, and deleting announcements to vendors; monitoring announcements by category, read state, and publish date.
- Cancellation requests — Monitoring order line cancellation requests of all vendors with status tabs, viewing overdue requests, and exporting the list.
- Dealerships — Listing dealership applications by registration date and viewing each application's contact, tax, and store information in a detail window.
- Product approval — Approving products sent by vendors by comparing with the approved version, rejecting with reasons, and undoing approval.
- Support tickets — Monitoring support tickets raised by vendors with tabs and filters, reading conversations, writing replies with attachments, and closing tickets.
- Vendor detail — Viewing and editing the vendor's summary information, users, locations, cargo agreements, contacts, and settings.
- Vendors — Searching vendors on the marketplace, monitoring approval and auto product approval statuses, and registering new vendors.
- Overview — Vendor dashboard: sales cards, last 7 days graph, pending tasks, recent orders, and announcements on a single page.
- Announcements — Filtering and reading announcements sent by the operator to sellers by category, read state, and date.
- Bulk product operations — Opening many products or updating price and stock via Excel template: template, upload, validation, preview, and partial sending.
- Creating and Editing Products — Opening a new product or editing an existing product: category, color and size variants, price, stock, images, record tracking, and archiving.
- Integration — Marketplace API connection details, creating API users, revealing and deleting secrets, sample requests in four languages.
- My cancellation requests — Tracking cancellation requests opened by customers on an item basis with tabs, approving or rejecting them individually or in bulk.
- My orders — Filtering seller packages, starting processing, entering shipping info, printing labels, cancellation, return requests, updating status via Excel, and package…
- My products — Listing your catalog products by approval status, updating stock and price from the list, uploading stock via Excel, deleting and downloading products.
- My returns — Filtering customer returns, approving or rejecting by reason on a unit basis, and reviewing return package details.
- My support tickets — Opening support tickets to the operator, reading conversations, writing replies with JPEG attachments, and closing resolved tickets.
- Reports — Vendor report catalog: content and scope of order report, order aging, and packages without a carrier reports.
- Running a report — Running the vendor report with a date range, filtering the summary and table, downloading the result as Excel or CSV.
- Overview — CMS homepage: an introductory section explaining the product scope and a list of CMS screens in the console.
- Consent log — View cookie consent decisions on your sites as daily summaries and individual records; IP and browser id are masked.
- Cookie consent — Manage the site's cookie catalog: add, edit, delete cookie name, description, field name, path, group, and pattern information.
- Custom sort — Create, test, and link scoring rule or code score profiles for category showcase sorting.
- Localization — Search, add, edit, delete store string resources by language, and bulk export/import with Excel.
- Menu templates — Manage templates that define how menus are rendered on the storefront and template variables that take values per item.
- Site cookies — Define cookies by linking them to specific sites; filter, add, edit, and delete by site and field name.
- Store menus — Define storefront menus, order their items, enter localized names and template values, and publish the menu with a template.
- URL rewrites — Add, edit, delete 301/302 redirect rules for storefront URLs; bulk import and export via Excel.
- Overview — Campaign & Promotion Engine main page: product introduction and navigation to Campaigns, Promotions, Coupons screens.
- Campaigns — Listing, creating, editing rules and dates of price campaigns, viewing and removing products in campaigns.
- Promotion detail — Definition of a single promotion, editing/copying/deleting, rule requirements, coupon codes including Excel, and usage history.
- Promotions — Search cart promotions, create new promotions summary confirmed, and manage campaign groups.
- Overview — CRM – Customers product entry page: introduction explaining the product scope and guidance to the customer and agreement screens in the console.
- Agreements — List, add, copy, and edit membership, distance sales, and KVKK texts by type, list, version, and language.
- Customer record — Single customer's profile, orders, ETK/KVKK consents and addresses; data correction, clearing ERP code and anonymisation.
- Customers — Search web store and CRM customer records, approve masked personal data, and assign roles to customers in bulk from a file.
- Appearance — Choose the console's theme, table density, and language according to your preference; see which time zone dates are displayed in.
- API clients — Create API clients for integrations, obtain the secret key, narrow permissions, rotate the key, or revoke the client.
- Cache — Refresh the store cache fully or partially, run predefined purges, and process pending purge requests.
- Integrations — Create API users for the marketplace API, manage secrets, and obtain connection details and sample requests.
- Languages — Add, edit, publish, or delete storefront languages; access each language's string resources.
- My profile — View your account information, workspace, and user ID; change your own password.
- OMS settings — Browse OMS setting groups, edit values by type, view change history, and define new settings.
- Platform settings — View and modify platform setting records, replanning parameters, order return and CMS connection settings.
- Roles — Create, clone, and edit console roles' permissions using ready-made bundles or individual permissions.
- Users — Open users, edit their information, reset their password, and determine which screens they see with console roles.
- Webshop settings — List, add, edit, and delete your webshop's setting records by company and store.
- Delivery queues — Filtering SMS and email records in the Web OTP queue and hub notification queue, reviewing delivery status and provider attempts.
- Events and processes — Define business events that generate notifications and manage processes that determine which template sends notifications to whom for each event.
- Providers — Manage the retry order, retry count, fail-over, and activation settings of the services that send notifications.
- Send records — Search email, SMS, and OTP notifications sent to customers, review sending attempts, and resend the notification if necessary.
- Templates — Manage the subject and body texts of notifications with language localizations, create new templates, and preview before sending.
- Webhooks — Read-only monitoring of webhook subscriptions that send order events to external systems, call history, and the HTTP response of each attempt.
- Overview — Monitoring the number of jobs in the Scheduler, today's run results, and average duration with summary cards.
- Execution history — Monitoring execution records of all jobs; examining error, step, tenant result, and console output in the detail window.
- Jobs — Listing, searching, running immediately, pausing and resuming scheduled jobs; reviewing job definitions, history, and tenant filters.
- Company Memory — Manage the Directives that the CLAI assistant follows in every conversation and the company-specific Knowledge Notes it searches when a question arises.